Overnight Front Desk & Guest Services Specialist

NGIS GULFPORT; Gulfport (MS); On-site; USD 19,000 - 27,000; Full time

Job summary

Navy Exchange in Gulfport, MS is seeking a Guest Service Representative II to serve as the first point of contact for guests at Navy Gateway Inn/Suites or Navy Lodge. You will handle front desk operations, reservations, payments, and guest inquiries while ensuring security and privacy for all guests.

The role requires overnight shifts, training, and collaboration with lodging staff to resolve issues and provide excellent guest service. Prior clerical experience is valued.

Qualifications

• One year of general office clerical experience.
• One year progressively responsible experience related to the position.
• Education substitution: college/university study may substitute for experience.

Responsibilities

• Provide welcoming, professional guest interactions and inform about lodging facilities and local attractions.
• Assist guests with reservations, payments, check-in/out, and room assignments.
• Maintain front desk, lobby, and related areas in a clean, secure, and organized manner.
• Complete mandatory overnight shift training and cover schedule gaps as needed.
• Use PMS to access guest information, manage reservations, and process charges.
• Handle guest complaints, adjust charges within policy, and escalate when needed.
• Operate multi-line phone system and relay messages; manage key control and safety procedures.

Skills

Welcoming demeanor

Effective communication

Guest services

Front desk operations

Multi-tasking

Tools

PMS

POS

Job description

Navy Exchange in Gulfport, MS is seeking a Guest Service Representative II to serve as the first point of contact for guests at Navy Gateway Inn/Suites or Navy Lodge. You will handle front desk operations, reservations, payments, and guest inquiries while ensuring security and privacy for all guests.

The role requires overnight shifts, training, and collaboration with lodging staff to resolve issues and provide excellent guest service. Prior clerical experience is valued.