Overnight Front Desk Concierge for HOA Community

FirstService Residential; Phoenix (AZ); On-site; USD 23,000 - 26,000; Part time

Benefits offered by this job

Paid sick time

Employee Assistance Program

Job summary

FirstService Residential is seeking a Part-Time overnight Front-Desk staff in Phoenix, AZ. You will greet visitors, answer resident calls, and handle general administrative tasks to keep property operations running smoothly.

The role requires customer service experience and offers an overnight schedule: Sundays and Mondays, 12am–8am. Knowledge of MS Office is a plus, and HOA/property management experience is desirable. Paid sick time and EAP are provided.

Qualifications

• Customer service experience (required)
• HOA or property management experience is a plus

Responsibilities

• Greet all guests with a warm smile and inviting attitude
• Receive and respond to resident phone calls; redirect as appropriate
• Meet with inquiring homeowners in lobby as may be appropriate
• Facilitate amenity access including acceptance/transmittal of fees and distribution of access cards and other equipment to homeowners as required by community needs
• Update new/existing owners' information forms in the appropriate system daily or as required
• Sort incoming mail, faxes, and courier deliveries for distribution
• Enter and process work orders for maintenance requests from homeowners as needed
• Assist in follow-up on the status of work orders to ensure timely resolution and closure upon notification by vendor or community manager
• Other duties as assigned

Skills

Friendly demeanor

Independent worker

Strong communication

Problem solving

Prioritization

Active listening

Tools

MS Office

Job description

FirstService Residential is seeking a Part-Time overnight Front-Desk staff in Phoenix, AZ. You will greet visitors, answer resident calls, and handle general administrative tasks to keep property operations running smoothly.

The role requires customer service experience and offers an overnight schedule: Sundays and Mondays, 12am–8am. Knowledge of MS Office is a plus, and HOA/property management experience is desirable. Paid sick time and EAP are provided.