Overnight Front Desk Clerk: Senior Living Concierge

Dial Silvercrest Corp; Pleasant Valley Township (IA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Birthday PTO

Tuition assistance

Double pay on holidays

PTO accrual day 1

Referral bonus

Free meal during shift

Loyalty incentive

Employee recognition program

Disounts through Verizon/AT&T

Pay advance program

Medical/prescription insurance incl. D

Dental and Vision

Job summary

Dial Silvercrest Corp is seeking an Overnight Front Desk Attendant in Bettendorf, IA, US. This role provides a welcoming, secure environment during overnight hours and supports resident needs while monitoring the community and responding to emergencies.

Key duties include greeting guests, sign-in procedures, periodic rounds, incident logs, and light cleaning. Requires a high school diploma or GED, 21+ years old, and prior customer service or hospitality experience.

Qualifications

• High School diploma or GED.
• Experience in customer service, hospitality, or senior living.
• Must be at least 21 years of age.

Responsibilities

• Monitor front desk operations during overnight hours and maintain a visible presence.
• Welcome all guests warmly, determine nature of business, assist with sign-in procedure, and announce guest to appropriate personnel or resident.
• Monitor the community through periodic rounds, including common areas and entry points, to ensure a safe and secure living environment for residents.
• Respond to resident requests or concerns in a timely manner.
• Respond to emergency situations by following established procedures and notifying appropriate personnel.
• Maintain accurate log of incidents, rounds, and overnight activity.
• Answer and direct phone calls, take messages, and respond to inquiries.
• Deliver newspapers to resident apartments or mailboxes.
• Perform light cleaning of common areas, public bathrooms, windows, floors, and light fixtures.
• Empty trash in all the common areas including the office, kitchen, and resident trash rooms.
• Provide support to other departments, as assigned by supervisor.
• Report on-the-job injuries to the supervisor before the end of the work shift on the day the injury occurs.
• Maintain confidentiality of resident and community information.
• Other duties as assigned.

Skills

Customer service

Hospitality

Communication

Problem-solving

Attention to detail

Teamwork

Education

High School diploma or GED

Job description

Dial Silvercrest Corp is seeking an Overnight Front Desk Attendant in Bettendorf, IA, US. This role provides a welcoming, secure environment during overnight hours and supports resident needs while monitoring the community and responding to emergencies.

Key duties include greeting guests, sign-in procedures, periodic rounds, incident logs, and light cleaning. Requires a high school diploma or GED, 21+ years old, and prior customer service or hospitality experience.