Overnight Front Desk Attendant

Dial Silvercrest Corp; Pleasant Valley Township (IA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Birthday PTO

Tuition assistance

Double pay on holidays

PTO accrual day 1

Referral bonus

Free meal during shift

Loyalty incentive

Employee recognition program

Disounts through Verizon/AT&T

Pay advance program

Medical/prescription insurance incl. D

Dental and Vision

Job summary

Dial Silvercrest Corp is seeking an Overnight Front Desk Attendant in Bettendorf, IA, US. This role provides a welcoming, secure environment during overnight hours and supports resident needs while monitoring the community and responding to emergencies.

Key duties include greeting guests, sign-in procedures, periodic rounds, incident logs, and light cleaning. Requires a high school diploma or GED, 21+ years old, and prior customer service or hospitality experience.

Qualifications

• High School diploma or GED.
• Experience in customer service, hospitality, or senior living.
• Must be at least 21 years of age.

Responsibilities

• Monitor front desk operations during overnight hours and maintain a visible presence.
• Welcome all guests warmly, determine nature of business, assist with sign-in procedure, and announce guest to appropriate personnel or resident.
• Monitor the community through periodic rounds, including common areas and entry points, to ensure a safe and secure living environment for residents.
• Respond to resident requests or concerns in a timely manner.
• Respond to emergency situations by following established procedures and notifying appropriate personnel.
• Maintain accurate log of incidents, rounds, and overnight activity.
• Answer and direct phone calls, take messages, and respond to inquiries.
• Deliver newspapers to resident apartments or mailboxes.
• Perform light cleaning of common areas, public bathrooms, windows, floors, and light fixtures.
• Empty trash in all the common areas including the office, kitchen, and resident trash rooms.
• Provide support to other departments, as assigned by supervisor.
• Report on-the-job injuries to the supervisor before the end of the work shift on the day the injury occurs.
• Maintain confidentiality of resident and community information.
• Other duties as assigned.

Skills

Customer service

Hospitality

Communication

Problem-solving

Attention to detail

Teamwork

Education

High School diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Overnight Front Desk Attendant

Overnight Front Desk Bettendorf, IA, US

3 days ago Requisition ID: 11312

Dial is the place to love the way you work. Our team members get the opportunity to serve and learn from some of the most knowledgeable seniors. Our residents will become your family as we seek to infuse happiness into the lives of those we serve daily. You will make a difference at Dial by not only adding years to resident's lives, but life to their years.

• Birthday & anniversary PTO
• Tuition Assistance
• Double pay on holidays
• PTO accrual on DAY 1
• Referral Bonus
• Free meal during shift (Up to $260 savings)
• Loyalty Incentive
• Employee Recognition Program
• Discounts through Verizon and AT&T
• Pay Advance Program
• Medical and Prescription Drug Insurance including Dental and Vision
• Basic Term Life/AD&DD
• 401k

Position Overview

This position provides an overall welcoming environment while ensuring a safe and secure community during overnight hours. This role supports resident needs, monitors the community, and responds to emergencies as needed.

• Monitor front desk operations during overnight hours and maintain a visible presence.
• Welcome all guests warmly, determine nature of business, assist with sign-in procedure, and announce guest to appropriate personnel or resident.
• Monitor the community through periodic rounds, including common areas and entry points, to ensure a safe and secure living environment residents.
• Respond to resident requests or concerns in a timely manner.
• Respond to emergency situations by following established procedures and notifying appropriate personnel.
• Maintain accurate log of incidents, rounds, and overnight activity.
• Answer and direct phone calls, take messages, and respond to inquiries.
• Deliver newspapers to resident apartments or mailboxes.
• Perform light cleaning of common areas, public bathrooms, windows, floors, and light fixtures.
• Empty trash in all the common areas including the office, kitchen, and resident trash rooms.
• Provide support to other departments, as assigned by supervisor.
• Report on-the-job injuries to the supervisor before the end of the work shift on the day the injury occurs.
• Maintain confidentiality of resident and community information.
• Other duties as assigned.

Education, Experience and Other Requirements

• High School diploma or GED
• Experience in customer service, hospitality, or senior living
• Must be at least 21 years of age

Knowledge, Skills, and Abilities Required

• Basic computer skills, including phone systems
• Strong communication and problem-solving skills
• Ability to work independently with attention to detail
• Professional and calm demeanor, especially in emergency situations
• Ability to remain alert and attentive throughout overnight hours.
• Promote teamwork in providing services to residents.