Overnight Front Desk Auditor & Guest Services Lead

Dimension Hospitality, LLC; New Orleans (LA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Disability & life insurance

Employee Assistance Program

401(k) with match

Job summary

HM Alpha Hotels & Resorts is seeking a Night Auditor for the Intercontinental New Orleans location. You will reconcile daily revenue, balance cash, and prepare reports while ensuring guest satisfaction during overnight hours.

The role requires strong numerical skills and the ability to operate front desk and PBX systems. The incumbent will act as Guest Service representative and Manager on Duty overnight, supporting continuity between shifts and contributing to a welcoming guest experience.

Qualifications

• High school diploma or equivalent required.
• Strong numerical and reconciliation skills.
• Excellent guest service and communication abilities.
• Ability to work independently overnight and make sound decisions.

Responsibilities

• Conduct nightly audit procedures per hotel and company standards.
• Balance and reconcile cash receipts and deposits.
• Prepare daily revenue reports and variance analyses.
• Reconcile and reset front office systems for the next business day.
• Serve as Guest Service representative and Manager on Duty overnight.
• Operate the PBX system during the audit shift.
• Participate in front office meetings and training.
• Greet guests with a welcoming and professional demeanor.

Skills

Guest service

Numerical accuracy

Communication

Multitasking

Independent work

Education

High school diploma or equivalent

Tools

PBX system

Job description

HM Alpha Hotels & Resorts is seeking a Night Auditor for the Intercontinental New Orleans location. You will reconcile daily revenue, balance cash, and prepare reports while ensuring guest satisfaction during overnight hours.

The role requires strong numerical skills and the ability to operate front desk and PBX systems. The incumbent will act as Guest Service representative and Manager on Duty overnight, supporting continuity between shifts and contributing to a welcoming guest experience.