Night Auditor

InterContinental New Orleans; New Orleans (LA); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision

401(k) with match

Employee discounts

Paid vacation & sick time

Company-paid disability & life insur.

Employee Assistance Program

Supplemental benefits

HSA available

Job summary

InterContinental New Orleans is seeking a Night Auditor to ensure financial accuracy and guest satisfaction during overnight hours. You will reconcile daily revenue, verify wake-up calls, and serve as the point of contact for guest services, maintaining operational continuity between shifts.

This role requires independence, strong numerical skills and excellent communication. You will balance cash, reset front office systems for the new day, and participate in meetings while delivering a

Qualifications

• High school diploma or equivalent.
• Guest Service or Front Desk experience preferred.
• Strong numerical and reconciliation skills with attention to accuracy.
• Excellent communication and guest service skills.
• Ability to work independently overnight and make sound decisions.

Responsibilities

• Conduct daily audit procedures in compliance with hotel standards.
• Verify wake-up call requests.
• Balance and reconcile cash receipts and transactions; ensure timely deposits.
• Reset front office systems for the next business day.
• Serve as Guest Service representative and Manager on Duty overnight.
• Operate the PBX system during the audit shift.
• Participate in front office meetings and training sessions.
• Greet and assist guests with a welcoming and professional demeanor.
• Other duties as assigned.

Skills

Numerical accuracy

Cash handling / reconciliation

Communication skills

Guest service

Time management / multitasking

Independent overnight work

Education

High school diploma or equivalent

Tools

PBX system

Job description

Division Intercontinental New Orleans

Description

The Night Auditor plays a critical role in ensuring financial accuracy and guest satisfaction during overnight hours. This position reconciles daily revenue, prepares reports, and serves as the point of contact for guest services, maintaining operational continuity between shifts.

How You'll Shape The Experience & Future

• Conduct daily audit procedures in compliance with hotel and company standards.
• Verify and follow up on wake-up call requests.
• Balance and reconcile cash receipts and transactions, ensuring timely deposits.
• Reset front office systems and operations for the upcoming business day.
• Serve as Guest Service representative and Manager on Duty overnight.
• Operate the PBX system during the audit shift.
• Participate actively in front office meetings and training sessions.
• Greet and assist guests with a welcoming and professional demeanor.
• Other duties as assigned.

KEY STRENGTHS FOR SUCCESS

• Strong numerical and reconciliation skills with attention to accuracy.
• Ability to work independently and make sound decisions overnight.
• Excellent communication and guest service skills.
• Strong organizational and multitasking abilities.
• Professionalism and reliability under minimal supervision.

Professional Experience

• Guest Service or Front Desk hospitality experience preferred.

ACADEMIC BACKGROUND

• High school diploma or equivalent required.

Benefits

• Medical, dental, and vision (HSA available)
• Company-paid disability & life insurance
• Employee Assistance Program
• Supplemental benefits
• 401(k) with match
• Employee discounts
• Paid vacation & sick time

Position Requirements

Successful completion of a background check is required prior to employment.

EOE Statement HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age (40 or older) disability, genetic information, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate. HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on any of these characteristics.