Guest Experience Front Desk Specialist

Colwen Management Inc; Foxborough (MA); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Medical Insurance (HRA)

Vision Insurance

Paid Time Off

401K Plan – Employer Match

Hotel Discount Travel Program

Training and Development

Job summary

Renaissance Boston Patriot Place Hotel, a Colwen Hotels Property, is seeking a friendly Front Desk Associate for a full-time, on-site role in Foxborough, MA. You will register guests, handle reservations, and share information about the hotel and local area.

Responsibilities include welcoming guests, processing check-ins/outs, coordinating with housekeeping, and maintaining knowledge of rates and policies. Eligible candidates have strong communication, organization, and customer service skills,

Qualifications

• Excellent verbal and written communications skills.
• Superior interpersonal and customer service skills.
• Strong organizational skills and attention to detail.
• Familiarity with local area and ability to provide directions to local attractions.

Responsibilities

• Operate the front desk and assist guests with inquiries and other needs during pre-arrival, registration, stay, checkout, and post-departure.
• Provide exceptional guest service.
• Efficiently manage the front desk operations; ensure check-in and check-out are timely.

Skills

Verbal communication

Written communication

Interpersonal skills

Organizational skills

Customer service

Local area knowledge

Microsoft Office

Tools

Microsoft Office Suite

Property Management System (PMS)

Job description

Renaissance Boston Patriot Place Hotel, a Colwen Hotels Property, is seeking a friendly Front Desk Associate for a full-time, on-site role in Foxborough, MA. You will register guests, handle reservations, and share information about the hotel and local area.

Responsibilities include welcoming guests, processing check-ins/outs, coordinating with housekeeping, and maintaining knowledge of rates and policies. Eligible candidates have strong communication, organization, and customer service skills,