Overnight Front Desk Auditor & Guest Service Lead

Distinctive Hospitality Group; Mystic (CT); Sur place; USD 23 000 - 33 000; Plein temps

Avantages offerts par ce poste

Competitive hourly pay

Career growth within Hilton

Employee discounts on stays

Comprehensive training

Hilton benefits package

Résumé du poste

Hilton Mystic, a premier hotel in Mystic, CT, is seeking a Night Auditor to ensure smooth overnight front desk operations and financial audits. You will balance transactions, assist guests, and prepare nightly reports for management.

We value accuracy, independent work during night shifts, and strong guest service skills. Hilton Mystic offers comprehensive training, employee discounts, and access to Hilton benefits.

Qualifications

• Experience in hospitality front desk preferred.
• Strong attention to detail with financial data.
• Ability to work independently overnight.
• Excellent communication and guest service skills.
• Familiarity with property management systems and MS Office.

Responsabilités

• Perform nightly audit of hotel accounts, ensuring all transactions are accurate and balanced.
• Manage the front desk operations during overnight shifts, including check-ins, check-outs, and guest inquiries.
• Reconcile daily revenue reports and communicate discrepancies or issues to management.
• Assist with reservations, cancellations, and room assignments as needed.
• Respond promptly and professionally to guest requests and concerns to maintain high levels of guest satisfaction.
• Maintain accurate records of nightly activities and prepare reports for management review.

Connaissances

Hospitality experience

Front desk operations

Attention to detail

Customer service

Communication

Outils

Property Management System (PMS)

MS Office

Description du poste

Hilton Mystic, a premier hotel in Mystic, CT, is seeking a Night Auditor to ensure smooth overnight front desk operations and financial audits. You will balance transactions, assist guests, and prepare nightly reports for management.

We value accuracy, independent work during night shifts, and strong guest service skills. Hilton Mystic offers comprehensive training, employee discounts, and access to Hilton benefits.