Front Desk Agent - Overnight

River Link Hotels; New London (CT); On-site; USD 23,000 - 30,000; Full time

Job summary

Hilton Garden Inn Mystic/Groton is seeking a reliable Overnight Front Desk Agent to ensure accurate hotel accounting of guest transactions, billing and revenue. You will handle check-ins, check-outs, and guest inquiries during the overnight shift.

Responsibilities include processing financial transactions, balancing cash drawers, preparing nightly occupancy and revenue reports, and coordinating with management to resolve issues while maintaining security and guest satisfaction.

Qualifications

• High school diploma or equivalent.
• Previous experience in customer service or hospitality preferred.
• Strong attention to detail and numerical skills.
• Proficiency with hotel management software (PMS).
• Able to work independently during nighttime hours.
• Excellent communication and interpersonal skills.
• Punctuality and reliability.

Responsibilities

• Check in/out guests during the overnight shift with a welcoming approach.
• Handle financial transactions and balance hotel revenue.
• Provide front desk support and resolve guest inquiries.
• Prepare nightly occupancy and revenue reports for management.
• Monitor security and perform routine checks.
• Reconcile cash drawers and audit guest accounts.
• Assist guests with reservations and inquiries about rates.

Skills

Detail-oriented

Numerical skills

Communication

Interpersonal skills

Night shift

Reliability

Punctuality

Education

High school diploma or equivalent

Tools

PMS software

Job description

The Hilton Garden Inn Mystic/Groton is looking for a reliable and detail-oriented Overnight Front Desk Agent to join our hospitality team. You will be primarily responsible for, but not limited to, ensuring accurate hotel accounting of guest transactions, billing and hotel revenue.

Key Responsibilities

• Guest Check-In/Check-Out: Assist guests with check-in and check-out procedures during the overnight shift, providing a friendly and welcoming experience.


• Financial Transactions: Accurately handle financial transactions, including cash, credit card payments, and balance revenue and expense accounts.


• Front Desk Support: Provide exceptional customer service by addressing guest inquiries, resolving issues, and responding to emergency situations as needed.


• Nightly Reports: Prepare and distribute daily reports summarizing hotel occupancy, revenue and other essential data to the management team.


• Security: Monitor security cameras and perform routine security checks throughout the property to ensure the safety and well-being of guests.


• Accounting: Reconcile and balance cash drawers, perform audits of guest accounts, and report any discrepancies or irregularities.


• Room Reservations: Assist guests with making reservations, including answering inquiries about rates, availability, and amenities.

Qualifications

• High school diploma or equivalent.


• Previous experience in a customer service or hospitality role is preferred.


• Strong attention to detail and excellent numerical skills.


• Proficiency in computer systems and hotel management software (e.g., property management systems).


• Ability to work independently and efficiently during nighttime hours.


• Excellent communication and interpersonal skills.


• Punctuality and reliability are essential.