Night Auditor

Hilton; Mystic (CT); On-site; USD 43,000 - 48,000; Full time

Benefits offered by this job

Career growth opportunities

Employee discounts on hotel stays

Training programs

Hilton benefits package

Health and wellness programs

Job summary

Hilton Mystic is seeking a Night Auditor to oversee overnight front desk operations and perform nightly audits, ensuring accurate accounts and exceptional guest service.

You will balance daily transactions, assist with reservations and room assignments, and maintain precise records for management review. The role offers comprehensive training, growth opportunities within the Hilton family, and access to our benefits package.

Qualifications

• Hospitality/front desk experience preferred.
• Strong attention to detail and accuracy with financial data.
• Ability to work independently and manage multiple overnight tasks.
• Excellent communication and customer service skills.
• Basic computer skills including PMS and MS Office.
• Flexible overnight availability.

Responsibilities

• Perform nightly audit of hotel accounts and balance transactions.
• Manage front desk operations during overnight shifts including check-ins/check-outs.
• Reconcile daily revenue reports and report discrepancies to management.
• Assist with reservations, cancellations, and room assignments.
• Respond to guest requests professionally to maintain satisfaction.
• Maintain nightly records and prepare reports for management.

Skills

Hospitality/front desk experience

Attention to detail

Independent work

Customer service excellence

Overnight shift flexibility

Night shift multitasking

Tools

Property Management System (PMS)

MS Office

Job description

Join Hilton Mystic as a Night Auditor, where you will play a crucial role in ensuring the smooth operation of our front desk during the overnight hours. This position offers an excellent opportunity to be part of a dynamic team in a welcoming environment, providing outstanding service to our guests while managing financial and operational audits.

Responsibilities

• Perform nightly audit of hotel accounts, ensuring all transactions are accurate and balanced.
• Manage the front desk operations during overnight shifts, including check-ins, check-outs, and guest inquiries.
• Reconcile daily revenue reports and communicate discrepancies or issues to management.
• Assist with reservations, cancellations, and room assignments as needed.
• Respond promptly and professionally to guest requests and concerns to maintain high levels of guest satisfaction.
• Maintain accurate records of nightly activities and prepare reports for management review.

Requirements

• Prior experience in hospitality or front desk operations preferred.
• Strong attention to detail and accuracy in handling financial data.
• Ability to work independently and manage multiple tasks overnight.
• Excellent communication and customer service skills.
• Basic computer proficiency, including experience with property management systems and MS Office.
• Flexible availability to work overnight shifts.

Benefits

• Competitive compensation at $20.50 per hour, paid bi-weekly.
• Opportunities for career growth within the Hilton family.
• Employee discounts on hotel stays and services.
• Comprehensive training and supportive work environment.
• Access to Hilton's benefits package including health and wellness programs.

About the Company

Hilton Mystic is a premier hotel located in the charming coastal town of Mystic, CT. We are part of the globally recognized Hilton brand, committed to providing exceptional hospitality experiences to our guests. At Hilton Mystic, we value integrity, teamwork, and excellence, striving to create a welcoming environment for both our guests and our team members.

Distinctive Hospitality Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.