Night Auditor

Distinctive Hospitality Group; Mystic (CT); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Competitive hourly pay

Career growth within Hilton

Employee discounts on stays

Comprehensive training

Hilton benefits package

Job summary

Hilton Mystic, a premier hotel in Mystic, CT, is seeking a Night Auditor to ensure smooth overnight front desk operations and financial audits. You will balance transactions, assist guests, and prepare nightly reports for management.

We value accuracy, independent work during night shifts, and strong guest service skills. Hilton Mystic offers comprehensive training, employee discounts, and access to Hilton benefits.

Qualifications

• Experience in hospitality front desk preferred.
• Strong attention to detail with financial data.
• Ability to work independently overnight.
• Excellent communication and guest service skills.
• Familiarity with property management systems and MS Office.

Responsibilities

• Perform nightly audit of hotel accounts, ensuring all transactions are accurate and balanced.
• Manage the front desk operations during overnight shifts, including check-ins, check-outs, and guest inquiries.
• Reconcile daily revenue reports and communicate discrepancies or issues to management.
• Assist with reservations, cancellations, and room assignments as needed.
• Respond promptly and professionally to guest requests and concerns to maintain high levels of guest satisfaction.
• Maintain accurate records of nightly activities and prepare reports for management review.

Skills

Hospitality experience

Front desk operations

Attention to detail

Customer service

Communication

Tools

Property Management System (PMS)

MS Office

Job description

Join Hilton Mystic as a Night Auditor, where you will play a crucial role in ensuring the smooth operation of our front desk during the overnight hours. This position offers an excellent opportunity to be part of a dynamic team in a welcoming environment, providing outstanding service to our guests while managing financial and operational audits.

Responsibilities

• Perform nightly audit of hotel accounts, ensuring all transactions are accurate and balanced.
• Manage the front desk operations during overnight shifts, including check-ins, check-outs, and guest inquiries.
• Reconcile daily revenue reports and communicate discrepancies or issues to management.
• Assist with reservations, cancellations, and room assignments as needed.
• Respond promptly and professionally to guest requests and concerns to maintain high levels of guest satisfaction.
• Maintain accurate records of nightly activities and prepare reports for management review.

Requirements

• Prior experience in hospitality or front desk operations preferred.
• Strong attention to detail and accuracy in handling financial data.
• Ability to work independently and manage multiple tasks overnight.
• Excellent communication and customer service skills.
• Basic computer proficiency, including experience with property management systems and MS Office.
• Flexible availability to work overnight shifts.

Benefits

• Competitive compensation at $20.50 per hour, paid bi-weekly.
• Opportunities for career growth within the Hilton family.
• Employee discounts on hotel stays and services.
• Comprehensive training and supportive work environment.
• Access to Hilton’s benefits package including health and wellness programs.

About The Company

Hilton Mystic is a premier hotel located in the charming coastal town of Mystic, CT. We are part of the globally recognized Hilton brand, committed to providing exceptional hospitality experiences to our guests. At Hilton Mystic, we value integrity, teamwork, and excellence, striving to create a welcoming environment for both our guests and our team members.

Distinctive Hospitality Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.