Overnight Front Desk Auditor - Guest Service & Accounting

Hilton Rochester Mayo Clinic Area; Rochester (MN); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Competitive pay and overnight shift-dI

Hilton Team Member travel discounts

Team-focused environment

Job summary

Hilton Rochester Mayo Clinic Area in Rochester, MN is seeking an experienced front desk associate to deliver warm guest service, handle efficient check-ins and check-outs, and maintain accurate daily financial postings.

The overnight night audit role requires reliability, professionalism, and the ability to act as Manager on Duty, with weekend and holiday availability and experience with Hilton OnQ and PEP systems. Join a team focused on hospitality excellence and guest privacy.

Qualifications

• Experience in hotel front desk or night audit preferred.
• Strong math and money handling skills required.
• Excellent communication and professional appearance.
• Ability to work weekends, holidays, and overnight shifts.

Responsibilities

• Provide exceptional guest service through warm welcomes, efficient check-ins/check-outs, and personalized attention.
• Audit and balance hotel accounts including room revenue, direct bills, credit cards, and incidentals.
• Prepare daily financial reports and ensure all postings are accurate and compliant.
• Act as Manager on Duty, responding to guest requests, incidents, or emergencies with professionalism.
• Communicate effectively with other departments to resolve issues and ensure a smooth handoff to morning teams.
• Maintain lobby cleanliness, security protocols, and a professional front desk atmosphere.
• Respond to guest inquiries about the hotel, local attractions, dining, and transportation.
• Utilize Hilton’s OnQ reservation system and PEP platform to manage bookings and ensure data integrity.
• Ensure guest privacy and hotel confidentiality policies are always upheld.
• Proven track record of reliability and ability to work independently overnight.
• Previous hotel front desk or night audit experience preferred.
• Experience with Hilton systems (PEP and OnQ) strongly preferred.
• Strong communication skills and a calm, solution-oriented demeanor.
• Professional appearance and conduct.
• Ability to perform basic math and reconcile financial records accurately.
• Availability to work weekends, holidays, and overnight shifts consistently.

Skills

Excel

Basic Math

Customer Service

Team Player

Detail Oriented

Dedicated

Flexibility

Education

High School or better

Associates or better in Hospitality and Resort Management

Job description

Hilton Rochester Mayo Clinic Area in Rochester, MN is seeking an experienced front desk associate to deliver warm guest service, handle efficient check-ins and check-outs, and maintain accurate daily financial postings.

The overnight night audit role requires reliability, professionalism, and the ability to act as Manager on Duty, with weekend and holiday availability and experience with Hilton OnQ and PEP systems. Join a team focused on hospitality excellence and guest privacy.