Night Auditor & Front Desk Lead—Overnight Guest Experience

Titan Asset Management Group; Rochester (MN); On-site; USD 22,000 - 36,000; Full time

Benefits offered by this job

Competitive pay and overnight shift

Hilton Team Member travel discounts

Team-focused environment

Job summary

Hilton Rochester Mayo Clinic Area in Rochester, MN is seeking an overnight Front Desk / Night Audit professional. You will balance accounts, assist guests, and maintain security while delivering warm, efficient service.

Workweek includes weekends and holidays with overnight shifts. Prior hotel front desk or night audit experience and familiarity with Hilton OnQ and PEP systems are preferred. Competitive pay and benefits await successful candidates.

Qualifications

• Front desk or night audit experience is preferred.
• Strong customer service and problem-solving skills required.
• Ability to perform fast math and balance accounts.
• Willingness to work weekends and overnight shifts.
• Familiarity with Hilton OnQ and PEP systems preferred.

Responsibilities

• Provide exceptional guest service through warm welcomes, efficient check-ins/check-outs, and personalized attention
• Audit and balance hotel accounts including room revenue, direct bills, credit cards, and incidentals
• Prepare daily financial reports and ensure postings are accurate and compliant
• Act as Manager on Duty, responding to guest requests, incidents, or emergencies with professionalism
• Communicate effectively with other departments to resolve issues and ensure a smooth handoff to morning teams
• Maintain lobby cleanliness, security protocols, and a professional front desk atmosphere
• Respond to guest inquiries about the hotel, local attractions, dining, and transportation
• Utilize Hilton’s OnQ reservation system and PEP platform to manage bookings and ensure data integrity
• Ensure guest privacy and hotel confidentiality policies are always upheld
• Availability to work weekends, holidays, and overnight shifts consistently

Skills

Customer Service

Excel

Basic Math

Team Player

Detail Oriented

Dedicated

Flexibility

Education

High School or better

Associates or better in Hospitality and Resort Management

Job description

Hilton Rochester Mayo Clinic Area in Rochester, MN is seeking an overnight Front Desk / Night Audit professional. You will balance accounts, assist guests, and maintain security while delivering warm, efficient service.

Workweek includes weekends and holidays with overnight shifts. Prior hotel front desk or night audit experience and familiarity with Hilton OnQ and PEP systems are preferred. Competitive pay and benefits await successful candidates.