Part-time Night Auditor

Hilton Rochester Mayo Clinic Area; Rochester (MN); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Competitive pay and overnight shift-dI

Hilton Team Member travel discounts

Team-focused environment

Job summary

Hilton Rochester Mayo Clinic Area in Rochester, MN is seeking an experienced front desk associate to deliver warm guest service, handle efficient check-ins and check-outs, and maintain accurate daily financial postings.

The overnight night audit role requires reliability, professionalism, and the ability to act as Manager on Duty, with weekend and holiday availability and experience with Hilton OnQ and PEP systems. Join a team focused on hospitality excellence and guest privacy.

Qualifications

• Experience in hotel front desk or night audit preferred.
• Strong math and money handling skills required.
• Excellent communication and professional appearance.
• Ability to work weekends, holidays, and overnight shifts.

Responsibilities

• Provide exceptional guest service through warm welcomes, efficient check-ins/check-outs, and personalized attention.
• Audit and balance hotel accounts including room revenue, direct bills, credit cards, and incidentals.
• Prepare daily financial reports and ensure all postings are accurate and compliant.
• Act as Manager on Duty, responding to guest requests, incidents, or emergencies with professionalism.
• Communicate effectively with other departments to resolve issues and ensure a smooth handoff to morning teams.
• Maintain lobby cleanliness, security protocols, and a professional front desk atmosphere.
• Respond to guest inquiries about the hotel, local attractions, dining, and transportation.
• Utilize Hilton’s OnQ reservation system and PEP platform to manage bookings and ensure data integrity.
• Ensure guest privacy and hotel confidentiality policies are always upheld.
• Proven track record of reliability and ability to work independently overnight.
• Previous hotel front desk or night audit experience preferred.
• Experience with Hilton systems (PEP and OnQ) strongly preferred.
• Strong communication skills and a calm, solution-oriented demeanor.
• Professional appearance and conduct.
• Ability to perform basic math and reconcile financial records accurately.
• Availability to work weekends, holidays, and overnight shifts consistently.

Skills

Excel

Basic Math

Customer Service

Team Player

Detail Oriented

Dedicated

Flexibility

Education

High School or better

Associates or better in Hospitality and Resort Management

Job description

Hilton Rochester Mayo Clinic Area
10 East Center Street
Rochester, MN 55904, USA

Description

Key Responsibilities

• Provide exceptional guest service through warm welcomes, efficient check-ins/check-outs, and personalized attention
• Audit and balance hotel accounts including room revenue, direct bills, credit cards, and incidentals
• Prepare daily financial reports and ensure all postings are accurate and compliant
• Act as Manager on Duty, responding to guest requests, incidents, or emergencies with professionalism
• Communicate effectively with other departments to resolve issues and ensure a smooth handoff to morning teams
• Maintain lobby cleanliness, security protocols, and a professional front desk atmosphere
• Respond to guest inquiries about the hotel, local attractions, dining, and transportation
• Utilize Hilton’s OnQ reservation system and PEP platform to manage bookings and ensure data integrity
• Ensure guest privacy and hotel confidentiality policies are always upheld
• Proven track record of reliability and ability to work independently overnight
• Previous hotel front desk or night audit experience preferred
• Experience with Hilton systems (PEP and OnQ) strongly preferred
• Strong communication skills and a calm, solution-oriented demeanor
• Professional appearance and conduct
• Ability to perform basic math and reconcile financial records accurately
• Availability to work weekends, holidays, and overnight shifts consistently

Perks and Benefits

• Competitive pay and overnight shift differential
• Hilton Team Member travel discounts and perks available to employees and their families
• Team-focused environment where your work truly matters

At Titan AMG, our mission is transforming spaces into safe & welcoming places where people experience memorable hospitality to cherish the moments that matter. By living our values, we’re able to achieve this mission and provide memorable hospitality to our guests.

• Team Collaboration: Promote teamwork and open communication to solve problems, innovate together, and have fun.
• Human Sustainability & Responsibility: Commit to safety, environmentally friendly practices, compliance, and social responsibility, with an eye on profitability.
• Respect & Diversity: While performing professionally, embrace and celebrate the differences among team members, guests, tenants, and communities.
• Integrity and Transparency: Foster an environment of honesty and openness, both with team members and guests.
• Value a Customer-Centric Approach: Prioritize confidentiality, exceptional service, and ensure every guest & tenant feels valued and cared for.
• Empowerment & Growth: Encourage continuous learning and provide opportunities for professional development.

Qualifications

Skills

Excel

Intermediate

Advanced

Basic Math

Advanced

Customer Service

Expert

Behaviors

Team Player

Works well as a member of a group

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Dedicated

Devoted to a task or purpose with loyalty or integrity

Flexibility

Inspired to perform well when granted the ability to set your own schedule and goals

Education

High School or better.

Associates or better in Hospitality and Resort Management.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.