Overnight Front Desk & Audit Specialist

Sonesta International Hotels Corporation; Chicago, Northern (IL, KY); Hybrid; USD 37,000 - 39,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Health Savings Account

401(k) Retirement Plan

Paid Vacation and Sick Days

Hotel Discounts

Educational Assistance

Paid Parental Leave

Life Insurance

Disability Insurance

Employee Perks and Discounts

Hospital Indemnity

Critical Illness Insurance

Accident Insurance

Job summary

Royal Sonesta Downtown Chicago is seeking a Night Audit to manage overnight front desk operations, balance daily transactions, and ensure accurate financial reporting for the morning team. You will welcome late-arriving guests, handle check-ins/outs, process payments, and coordinate with Housekeeping, Engineering, and Security to maintain safe, smooth overnight operations.

We offer competitive pay of $27.00–$28.00 per hour plus benefits and career growth within Sonesta's growing portfolio.

Qualifications

• Previous Front Desk, Night Audit, hospitality, hotel operations, accounting, customer service, or guest service experience preferred.
• Experience using PMS systems, POS systems, reservations platforms, and handling cash transactions accurately preferred.
• Basic accounting, auditing, or financial reporting knowledge preferred.
• Strong organizational and time management skills with attention to operational accuracy.
• Flexible availability including overnight shifts, weekends, holidays, and audit coverage as needed.

Responsibilities

• Provide friendly, professional, and attentive guest service during overnight Front Desk operations including check-in, check-out, and guest assistance.
• Complete nightly audit procedures including balancing accounts, reconciling transactions, processing financial reports, and closing daily hotel operations.
• Monitor overnight hotel activity and respond promptly and professionally to guest requests, concerns, and operational needs.
• Process guest payments, billing adjustments, cash handling procedures, and PMS transactions accurately.
• Prepare and distribute daily operational, accounting, and occupancy reports for hotel leadership teams.
• Maintain strong knowledge of hotel operations, room inventory, reservations systems, guest service standards, and hotel procedures.
• Support room assignments, reservations, wake-up calls, and overnight operational coordination across departments.
• Monitor hotel safety, security, and overnight operational readiness while following hotel safety procedures and policies.
• Maintain cleanliness, organization, and presentation standards across Front Desk and lobby areas.
• Partner closely with Housekeeping, Engineering, Security, and hotel leadership teams to support smooth overnight operations.

Skills

Front desk experience

Night audit

Hospitality knowledge

Hotel operations

Accounting

Customer service

Tools

PMS systems

POS systems

Reservations platforms

Cash handling

Job description

Royal Sonesta Downtown Chicago is seeking a Night Audit to manage overnight front desk operations, balance daily transactions, and ensure accurate financial reporting for the morning team. You will welcome late-arriving guests, handle check-ins/outs, process payments, and coordinate with Housekeeping, Engineering, and Security to maintain safe, smooth overnight operations.

We offer competitive pay of $27.00–$28.00 per hour plus benefits and career growth within Sonesta's growing portfolio.