Overnight Front Desk Associate — Judgement Free Zone

Planet Fitness; Hicksville (NY); On-site; USD 24,000 - 25,000; Part time

Benefits offered by this job

Medical, Dental, and Vision Insurance*

Vacation*/Sick Time/Holiday Pay

Free Black Card Membership

401(k) Retirement Savings Plan

Term Life Insurance*

Flexible Spending Accounts*

Tuition Reimbursement

Employee perks and discounts

Engaging team-building competitions

Job summary

Planet Fitness is seeking an Overnight Front Desk Associate to deliver a warm, judgement-free welcome to members and guests in a fast-paced club. You will check in members, answer questions, and promote our friendly PF culture while upholding safety and cleanliness standards.

This role emphasizes excellent communication, reliability, and a positive attitude. Training is provided, with opportunities to grow within a nationwide fitness brand that values member experience and teamwork.

Qualifications

• 6-12 months of experience in a customer service environment is preferred.
• Must be 18 years of age or older.
• Willing to become CPR/AED Certified (Training provided by Planet Fitness).
• Basic computer proficiency.

Responsibilities

• Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
• Help to promote our Judgement Free Zone by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
• Resolve member concerns and elevate to a Manager as needed.
• Answer phones in a friendly manner and assist callers with their inquiries.
• Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
• Perform prospective member calls and tours; assessing their membership needs.
• Execute retail transactions with accuracy and drive sales goals.
• Resolve member concerns and elevate to a Manager as needed.
• Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities.
• Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
• Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
• Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.)

Skills

Customer service

Tools

Basic computer proficiency

Job description

Planet Fitness is seeking an Overnight Front Desk Associate to deliver a warm, judgement-free welcome to members and guests in a fast-paced club. You will check in members, answer questions, and promote our friendly PF culture while upholding safety and cleanliness standards.

This role emphasizes excellent communication, reliability, and a positive attitude. Training is provided, with opportunities to grow within a nationwide fitness brand that values member experience and teamwork.