Night Front Desk Associate — Fitness Club

Planet Fitness; Melbourne (FL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Vacation/Sick Time/Holiday Pay

Free Black Card Membership

401(k) Retirement Savings Plan

Life Insurance

Tuition Reimbursement

Job summary

Planet Fitness is seeking an Overnight Front Desk Associate in Florida to provide a superior member experience in our Judgement Free Zone. You will greet members, assist with check-ins, promote club policies, and support daily operations in a friendly, professional environment.

The role requires 6–12 months of customer service experience, being 18+, basic computer skills, and CPR/AED certification training provided by Planet Fitness. Join us and help keep our clubs welcoming and well-run.

Qualifications

• 6–12 months of customer service experience preferred.
• Must be 18 years of age or older.
• Willing to become CPR/AED certified (Training provided by Planet Fitness).
• Basic computer proficiency.

Responsibilities

• Greet members and guests and assist with check-in.
• Promote the Judgement Free Zone and assist members on the club floor.
• Resolve member concerns or escalate to a manager.
• Answer phones and assist callers.
• Handle membership sign-ups and updates.
• Conduct member tours to assess needs.
• Process retail transactions and drive sales.
• Maintain cleanliness of equipment and facilities.
• Ensure restrooms are clean and stocked.
• Report safety or policy issues and maintenance needs.

Skills

Customer service

Communication

Reliability

Empathy

Job description

Planet Fitness is seeking an Overnight Front Desk Associate in Florida to provide a superior member experience in our Judgement Free Zone. You will greet members, assist with check-ins, promote club policies, and support daily operations in a friendly, professional environment.

The role requires 6–12 months of customer service experience, being 18+, basic computer skills, and CPR/AED certification training provided by Planet Fitness. Join us and help keep our clubs welcoming and well-run.