Overnight Front Desk Agent - Guest Experience & Safety

Bass Pro Shops; Hollister (MO); On-site; USD 32,000 - 42,000; Part time

Benefits offered by this job

Dental

Vision

Voluntary benefits

401k Retirement Savings

Paid holidays

Paid vacation

Bass Pro Cares Fund

And more!

Job summary

Bass Pro Shops is seeking an Overnight Front Desk associate for Big Cedar Lodge in Missouri. The role focuses on guest hospitality, safety, and property security, including check-in, room assignments, and incident reporting.

The ideal candidate has a high school diploma, strong written and verbal communication, teamwork, and the ability to work flexible 7-day schedules, with a professional appearance and a guest-first attitude.

Qualifications

• High School Diploma or equivalent required.
• Excellent written and verbal communication.
• Ability to follow instructions and work with a sense of urgency.
• Must be self-motivated and able to work in a team-oriented environment with an emphasis on total guest satisfaction.
• Must possess strong problem-solving skills; be able to identify and resolve problems promptly, gather and analyze information objectively, use reasoning even when handling emotional situations.
• Able to work flexible schedules for a 7-day operation.

Responsibilities

• Register guests, assign rooms, and accommodate special requests whenever possible.
• Process incident reports for all accidents and injuries on property.
• Process key sign-in and sign-out requests via our inventory control system.
• Process lost and found intake and return according to established policies and procedures.
• Conduct property patrols per Safety & Security department guidelines.
• Maintain a high level of cleanliness in front desk area and lobby.
• Serve as an ambassador to Safety & Security and provide genuine hospitality.
• Develop knowledge of room types, rates, packages, and booking procedures.
• Adhere to all policies and procedures of Big Cedar Lodge.

Skills

Communication

Reading comprehension

Problem solving

Teamwork

Written reports

Public speaking

Following instructions

Education

High school diploma

Job description

Bass Pro Shops is seeking an Overnight Front Desk associate for Big Cedar Lodge in Missouri. The role focuses on guest hospitality, safety, and property security, including check-in, room assignments, and incident reporting.

The ideal candidate has a high school diploma, strong written and verbal communication, teamwork, and the ability to work flexible 7-day schedules, with a professional appearance and a guest-first attitude.