Overnight Front Desk - Angler's Hollister

Bass Pro Shops; Northern (KY); Hybrid; USD 17,000 - 25,000; Part time

Benefits offered by this job

Dental

Vision

Voluntary benefits

401k Retirement Savings

Paid holidays

Paid vacation

Bass Pro Cares Fund

Job summary

Big Cedar Lodge is seeking an Overnight Front Desk Associate to ensure property safety and provide genuine hospitality. You will register guests, assign rooms, process incident reports, and perform key sign-in/out using the inventory system.

Responsibilities include property patrols, safekeeping of safety deposit boxes, and maintaining lobby cleanliness. You will develop knowledge of room types, rates, and booking procedures while upholding all lodge policies and procedures.

Qualifications

• High school diploma or equivalent required.
• Strong written and verbal communication.
• Ability to read safety rules and manuals.

Responsibilities

• Register guests, assign rooms, and accommodate special requests.
• Process incident reports, sign-in/out, and lost and found per procedures.
• Conduct property patrols and handle safety deposit boxes.
• Maintain cleanliness of the front desk and lobby.
• Provide hospitality and maintain a professional appearance.
• Learn and perform basic Front Desk procedures.
• Support travel/training and other duties as assigned.

Skills

Communication

Analytical skills

Instructions follow

Teamwork

Problem solving

Guest service

Education

High School Diploma or Equivalent

Job description

***POSITION SUMMARY:***The Overnight Front Desk associate is responsible for ensuring property safety and security while assisting our guests with genuine hospitality. This person will protect company assets and reduce guest personal safety risks in accordance with resort and department standards. This person will also learn and perform basic procedures of Front Desk operations.***ESSENTIAL FUNCTIONS:**** Register guests, assign rooms, and accommodate special requests whenever possible. Prepares key packets and registration cards and includes all materials to be distributed at check-in.* Process incident reports for all accidents and injuries on property.* Process key sign-in and sign-out requests via our inventory control system.* Process lost and found intake and return according to established policies and procedures, using proper mail, packaging, and message handling procedures.* Conducts property patrols as outlined by Big Cedar Lodge Safety & Security department.* Handles safety deposit boxes in accordance with property procedure.* Maintains a high level of cleanliness in front desk area and lobby.* Serves as an ambassador to the Big Cedar Lodge Safety & Security Department, interacting with guests and providing genuine hospitality in every interaction.* Maintains a professional appearance, demeanor, and reputation.* Develops a thorough knowledge of the room types, rates, packages and booking procedures.* Knowledge of, adhering to, promoting, and enforcing all policies and procedures of Big Cedar Lodge.* Provides quality work and complete assignments in a thorough, timely, and accurate manner.* Proactively maintain the skills required to perform job duties.* ALL OTHER DUTIES AS ASSIGNED***EXPERIENCE/QUALIFICATIONS:**** Minimum Degree Required: High School Diploma or Equivalent***KNOWLEDGE, SKILLS, AND ABILITY:**** Excellent written & verbal communication with strong analytical skills.* Ability to follow instructions as directed and work with a sense of urgency.* Must be self-motivated and able to work in a team-oriented environment with an emphasis on total guest satisfaction.* Must possess strong problem-solving skills; be able to identify and resolve problems promptly, gather and analyze information objectively, use reasoning even when handling emotional situations.* Able to work flexible schedules as needed for a 7-day operation.* Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.* Ability to write routine reports and correspondence.* Ability to speak effectively before groups of customers or employees of the organization.***TRAVEL REQUIREMENTS:**** Occasional travel to Big Cedar Lodge for job training may be required.***PHYSICAL REQUIREMENTS:**** While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The employee is frequently required to walk. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.***INDEPENDENT JUDGEMENT***:* Performs duties within scope of general company policies, procedures, and objectives. Analyzes problems and performs needs assessments. Uses judgment in adapting broad guidelines to achieve desired result. Regular exercise of independent judgment within accepted practices. Makes recommendations that affect policies, procedures, and practices.**Part Time Benefits Summary:** Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!* Dental* Vision* Voluntary benefits* 401k Retirement Savings* Paid holidays* Paid vacation* Bass Pro Cares Fund* And more!