Overnight Front Desk Agent - Guest Concierge

KMG Hotels; Joplin (MO); On-site; USD 20,664 - 24,796; Full time

Job summary

KMG Hotels in Joplin, MO seeks a Front Desk Agent to warmly welcome guests, check them in and out efficiently, and ensure they have what they need for a great stay. You will assist with reservations and provide helpful local guidance.

The role requires strong communication, basic math for cash handling, and flexibility to work nights, weekends, and holidays. A courteous, proactive approach and attention to detail are essential for success.

Qualifications

• High School diploma or equivalent.
• Additional language skills are preferred but not required.
• Strong communication skills are essential when interacting with guests and employees.
• Reading and writing abilities are used often for paperwork and updates.
• Basic math skills are used frequently for cash handling.
• Ability to work a flexible schedule including nights, weekends, and holidays.

Responsibilities

• Register guests and assign rooms.
• Accommodate special requests whenever possible.
• Thoroughly understand and adhere to proper credit and cash handling policies.
• Know room locations, types, status, and rates.
• Possess a working knowledge of the reservations department.
• Take same-day reservations and future reservations when necessary.
• Know cancellation procedures.
• Know how to use front office equipment.
• Use proper telephone etiquette.
• Know all safety and emergency procedures, be aware of accident prevention policies.
• Maintain the cleanliness and neatness of the front desk area.
• Understand that business demands may require shift changes.

Skills

Communication skills

Reading and writing abilities

Cash handling

Problem solving

Flexible schedule

Education

High School diploma or equivalent

Job description

KMG Hotels in Joplin, MO seeks a Front Desk Agent to warmly welcome guests, check them in and out efficiently, and ensure they have what they need for a great stay. You will assist with reservations and provide helpful local guidance.

The role requires strong communication, basic math for cash handling, and flexibility to work nights, weekends, and holidays. A courteous, proactive approach and attention to detail are essential for success.