Guest Services Front Desk - Flexible Schedule & Check-In

PEG Company; Missouri; On-site; USD 28,000 - 36,000; Full time

Job summary

PEG Company in Missouri is seeking a Front Desk Agent to greet guests, check in/out, answer calls, and provide information about hotel services and local attractions. You will ensure smooth operations at a fast-paced reception while upholding standards.

This role requires a high school diploma, strong communication skills, the ability to stay calm under pressure, and flexibility for evenings, weekends, and holidays.

Qualifications

• High school diploma or equivalent; hospitality or customer service training preferred.
• Previous experience in a front desk, reception, or customer service role desirable.
• Strong communication, problem-solving, and interpersonal skills.
• Proficiency with computers and reservation/PMS experience a plus.
• Ability to remain calm and professional under pressure.
• Flexible schedule availability, including evenings, weekends, and holidays.
• Some locations may require a Driver's License and insurability to operate company vehicles.
• Bilingual skills are a plus.

Responsibilities

• Greet and welcome guests upon arrival with a friendly and professional demeanor.
• Perform accurate check-in and check-out procedures.
• Answer and direct phone calls, handle guest inquiries, and provide information about hotel services, amenities, and local attractions.
• Secure the guest’s method of payment, issue room keys, and maintain accurate records in the property management system.
• Resolve guest complaints promptly and effectively, escalating issues when necessary.
• Coordinate with housekeeping and maintenance to ensure rooms are ready and guest requests are fulfilled.
• Maintain lobby and front desk area cleanliness and organization.
• Follow security procedures, monitor guest access, and report any suspicious activity.
• Assist with reservations, cancellations, and modifications.
• Promote hotel services and amenities to enhance guest satisfaction.
• Some properties may require driving hotel shuttle or guest cars to support valet service.

Skills

Customer service

Communication

Problem solving

Interpersonal skills

Flexibility

Education

High school diploma

Tools

PMS experience

Job description

PEG Company in Missouri is seeking a Front Desk Agent to greet guests, check in/out, answer calls, and provide information about hotel services and local attractions. You will ensure smooth operations at a fast-paced reception while upholding standards.

This role requires a high school diploma, strong communication skills, the ability to stay calm under pressure, and flexibility for evenings, weekends, and holidays.