Leadership Development Program Rooms Division

Kalahari-Resorts-; Woodford (VA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Career growth opportunities with promo

401(k) matching

Health, dental, vision coverage

Employee appreciation events

Job summary

Kalahari Resorts & Conventions seeks a candidate for the Leadership Development Program Rooms Division. You will oversee front office operations and guest services, guiding teams to deliver exceptional guest experiences.

As part of the leadership team, you’ll Lead with Love—mentoring associates and resolving issues promptly while maintaining high service standards. Position starts as early as September with pay rate $22–$24 per hour.

Qualifications

• 2 to 3 years progressive experience in a hotel, resort, or related field.
• Previous use of a Property Management System.
• Significant guest resolution and service recovery experience.
• Attention to detail, organized, forward-thinking, and motivational.
• Experience scheduling 10+ associates.
• Proven experience in teaching others.
• Fun and engaging personality.

Responsibilities

• Oversee daily front office operations, including guest check-in/check-out, room assignments, and special requests.
• Lead, train, and support front desk and bell staff, promoting service excellence.
• Handle guest concerns or service recovery promptly and professionally.
• Collaborate with departments to ensure a seamless guest stay.
• Monitor staffing levels, scheduling, and performance metrics.

Skills

Front desk operations

Guest service

Staff training

Scheduling

Tools

Property Management System

Job description

Leadership Development Program Rooms Division

#VA-12558

Job Title

Leadership Development Program Rooms Division

Location(s)

Description

Help Deliver the Kalahari Experience

At Kalahari Resorts & Conventions, wedon’tjust create vacations—we craft unforgettable experiences. Home to America’s Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, andcutting-edgeconvention centers that redefine hospitality.

Butwe’remore thana resort. As a family-owned company, our Promise is simple:Lead with Love. This means caring deeply for our guests,associates, andcommunities—treating people like family, giving back generously, and creating spaces where everyone feels valued.

Through our partnershipwith charity:water,we’realso committed to bringing clean water to one million people in Africa.

Leadership Development Program Rooms Division

Kalahari Resorts & Conventions is seeking a candidate for the Leadership Development Program Rooms Division. In this role, you will be responsible for the resort-wide, overall levels of guest satisfaction centered around the front office, bell staff, concierge, Emerald Lounge VIP, and valet. You will also work in partnership with the Front Office Manager as well as the Director of Guest Services to achieve our elevated guest experience results.

As part of our leadership team, you’ll embody our Promise toLead with Love—guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. You’ll enhance the guest and associate experience by ensuring exceptional service delivery through effective team leadership, prompt issue resolution, and a welcoming environment.

*** Position starting as early as September. ***

Pay Rate - $22 - $24/Hr.

Key Responsibilities

• Oversee daily front office operations, including guest check-in/check-out, room assignments, and special requests to ensure a smooth and welcoming experience.


• Lead, train, and support front desk and bell staff teams, promoting service excellence and consistent adherence to resort standards.


• Handle guest concerns or service recovery situations promptly and professionally, turning challenges into opportunities to enhance guest satisfaction.


• Collaborate with other departments to ensure a seamless guest stay.


• Monitor staffing levels, scheduling, and performance metrics, to help drive operational efficiency while maintaining high levels of guest service.

WhatWe’reLooking For

• You must have a broad understanding of the tourism industry and the day-to-day functions of all aspects of a resort.


• 2 to 3 years progressive experience in a hotel, resort, or related field.


• Previous use of a Property Management System.


• Significant guest resolution, guest conflict, and positive service recovery experience.


• An attention to detail, organized, forward-thinking, and motivate individuals.


• Experience with scheduling 10 or more associates.


• Proven experience in teaching others.


• Someone with a fun and engaging personality.

A Sampling of Our Benefits

Our team enjoys a comprehensive benefits package, including:

• Career growth opportunities with promotion from within


• 401(k) matching, paid time off, and holiday compensation


• Health, dental, and vision coverage for full-time associates


• Employee appreciation events, discounts, and perks at all resorts


• Education assistance programs to help advance your career

Be Part of Something Extraordinary

At Kalahari, we believe the best leadersLead with Love—because love builds trust, inspires growth, and creates experiences that last a lifetime. That’s why we’re proud to be recognized byForbesas one of America’s Best Midsize Employers, America’s Best Employers for Women, and byUSA TODAYas the #1 Best Indoor Water Park.

Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you’re delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.

| Wisconsin Dells, WI|Sandusky, OH|Pocono Manor, PA|Round Rock, TX|Spotsylvania County, VA |

Kalahari Resorts & Conventions is an Equal Opportunity Employer.

Wisconsin Dells - 608-254-5466 ext. 42123

Pennsylvania - 570-580-6000 ext. 21077

Texas - 512-582-4765

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