Guest Services 3rd Shift Supervisor

Kalahari-Resorts-; Woodford (VA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

401(k) matching

paid time off

Health, dental, and vision coverage

Employee appreciation events

Education assistance programs

Job summary

Kalahari Resorts & Conventions in the United States is seeking a Guest Services 3rd Shift Supervisor to lead the overnight front desk team, ensuring a hospitable, efficient experience for guests while maximizing occupancy.

You will supervise overnight staff, resolve guest concerns, coordinate with other departments, and help maintain secure, accurate front office operations. This role offers exposure to a large resort environment with strong emphasis on service excellence.

Qualifications

• 2-3 years of progressive experience in a hotel, resort, or related field.
• Previous supervisory experience is preferred.
• Bilingual in English and Spanish is helpful but not required.

Responsibilities

• Supervise overnight Guest Services operations, ensuring exceptional guest service and efficient front desk performance throughout the shift.
• Lead, coach, and support overnight associates while fostering a positive, guest-focused team environment.
• Assist guests with check-in, check-out, room assignments, billing inquiries, and special requests in a courteous and professional manner.
• Resolve guest concerns and service recovery opportunities promptly to ensure guest satisfaction.
• Support nightly operational procedures, including balancing transactions, preparing reports, and assisting with night audit processes as needed.
• Monitor room inventory, occupancy, and rate availability while maximizing room revenue and guest accommodations.
• Coordinate with Housekeeping, Security, Engineering, and other departments to ensure seamless overnight operations.
• Respond appropriately to emergency situations, guest incidents, and operational challenges while following resort policies and procedures.
• Ensure compliance with cash handling, billing, security, and front office standards while maintaining accurate documentation.
• Assist the Front Office Management Team with daily operations, associate development, and communication to ensure a smooth transition between shifts.

Job description

At Kalahari Resorts & Conventions, wedon'tjust create vacations-we craft unforgettable experiences. Home to America's Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, andcutting-edgeconvention centers that redefine hospitality.

Butwe'remore thana resort. As a family-owned company, our Promise is simple:Lead with Love. This means caring deeply for our guests,associates, andcommunities—treating people like family, giving back generously, and creating spaces where everyone feels valued.

Through our partnershipwith charity:water,we'realso committed to bringing clean water to one million people in Africa.

Kalahari Resorts & Conventions is seeking aGuest Services 3 rd Shift Supervisor.In this role, you will be responsible for assisting the Front Office Management Team while providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay, while maximizing room revenue and occupancy.

As part of our leadership team,you'llembody our Promise toLead with Love—guiding, supporting, and inspiring associates while delivering extraordinary guest experiences.You’ll lead the overnight Guest Services team to ensure a safe, seamless, and welcoming experience for guests at every hour. By supporting associates, resolving guest concerns, and maintaining smooth overnight operations, you'll help deliver exceptional hospitality while setting the team up for success each new day.

*** Position starting as early as September. ***

Pay Rate - $18 - $20/Hr.

Key Responsibilities

• Supervise overnight Guest Services operations, ensuring exceptional guest service and efficient front desk performance throughout the shift.
• Lead, coach, and support overnight associates while fostering a positive, guest-focused team environment.
• Assist guests with check-in, check-out, room assignments, billing inquiries, and special requests in a courteous and professional manner.
• Resolve guest concerns and service recovery opportunities promptly to ensure guest satisfaction.
• Support nightly operational procedures, including balancing transactions, preparing reports, and assisting with night audit processes as needed.
• Monitor room inventory, occupancy, and rate availability while maximizing room revenue and guest accommodations.
• Coordinate with Housekeeping, Security, Engineering, and other departments to ensure seamless overnight operations.
• Respond appropriately to emergency situations, guest incidents, and operational challenges while following resort policies and procedures.
• Ensure compliance with cash handling, billing, security, and front office standards while maintaining accurate documentation.
• Assist the Front Office Management Team with daily operations, associate development, and communication to ensure a smooth transition between shifts.

WhatWe’reLooking For

• We do require that you have a background, consisting of 2-3 years of progressive experience in a hotel, resort, or related field.
• Positive attitude willing to step in and help guests and associates.
• Previous supervisory experience is preferred.
• Bilingual in English and Spanish is helpful but not required.

A Sampling of Our Benefits

Our team enjoys a comprehensive benefits package, including:

• Career growth opportunities with promotion from within
• 401(k) matching, paid time off, and holiday compensation
• Health, dental, and vision coverage for full-time associates
• Employee appreciation events, discounts, and perks at all resorts
• Education assistance programs to help advance your career

Be Part of Something Extraordinary

At Kalahari, we believe the best leadersLead with Love-because love builds trust, inspires growth, and creates experiences that last a lifetime. That’s why we’re proud to be recognized by Forbes as one of America's Best Midsize Employers, America's Best Employers for Women, and by USA TODAY as the #1 Best Indoor Water Park.

Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you’re delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.

| Wisconsin Dells, WI|Sandusky, OH|Pocono Manor, PA|Round Rock, TX|Spotsylvania County, VA |

Kalahari Resorts & Conventions is an Equal Opportunity Employer.

Wisconsin Dells - 608-254-5466 ext. 42123

Pennsylvania - 570-580-6000 ext. 21077

Texas - 512-582-4765

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