Overnight Closer

Planet Fitness - United FP Management, LLC; Hendersonville (TN); On-site; USD 11,365 - 16,186; Part time

Job summary

Planet Fitness - United FP Management, LLC in Hendersonville seeks an Overnight Closer to provide exceptional customer service to members and guests. This role involves greeting members, handling front desk activities, closing shifts, and creating bank deposits. The ideal candidate should have a passion for fitness, be reliable, and possess strong customer service skills. Compensation is $10 per hour. Join us in making a positive member experience at Planet Fitness.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• Must be 18 years of age or older.
• Punctuality and reliability is a must.

Responsibilities

• Greet members, prospective members, and guests.
• Handle front desk related activities including phone assistance.
• Close shift for that business day.
• Create a bank deposit for the next day.

Skills

Customer service background

Basic computer proficiency

Passion for fitness and health

Upbeat and positive attitude

Exceptional customer service skills

Strong listening and problem-solving skills

Job description

Overnight Closer (Member Services Representative)

The Overnight Closer will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests. The Overnight Closer will also be responsible for closing that day's shift and creating an accurate bank deposit.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.


• Handle all front desk related activities including:
  
  
  
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  
  
  • Check members into the system.
  
  
  • New member sign-up.
  
  
  • Take prospective members on tours.
  
  
  
  


• Facilitate needed updates to member’s accounts.


• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.


• Assist in maintaining the neatness and cleanliness of the club.


• Close shift for that business day.


• Create a bank deposit for the next day.

Qualifications/Requirements

• Customer service background preferred.


• Basic computer proficiency.


• A passion for fitness and health.


• Upbeat and positive attitude.


• Punctuality and reliability is a must.


• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.


• Strong listener with the ability to empathize and problem solve.


• Demonstrate diplomacy in all interactions while using appropriate behavior and language.


• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.


• Continual talking in person or on the phone during shift.


• Ability to work 3rd shift (overnights).


• Must be able to occasionally lift up to 50 lbs.


• Will occasionally encounter toxic chemicals during shift.

Compensation: $10 per hour

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.