Overnight Fleet Support Call Center Specialist

FirstFleet Inc; Murfreesboro (TN); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

401(k)

Stock purchase plan

Paid time off

Life insurance

Disability plans

Supplemental coverage

Job summary

Werner Enterprises, Inc. seeks a Call Center Specialist to support drivers with travel, drug testing, logging, and incident documentation. You will handle electronic log issues, document complaints, and coordinate drug testing, while assisting with reservations and department growth.

The role requires strong communication, confidentiality, and organizational skills in a fast-paced environment. Overnight shifts (Thu-Sat 6:00 PM–6:00 AM and every other Wed 6:00 PM–6:00 AM) and benefits are

Qualifications

• Minimum 1 year Call Center experience (preferred).
• Experience with heavy call volume.
• Excellent written and verbal communication skills.
• Excellent conflict resolution skills.
• Demonstrates interpersonal skills and ability to deal with all levels of management.
• Able to handle confidential material in a reliable manner.
• Excellent organizational abilities.
• Attention to detail and accuracy.
• Creative and persistent problem solver.

Responsibilities

• Electronic log support for the fleet.
• Communicate with Platform Science regarding log issues including sensor failures, out of sync and lost communication issues.
• Record accident & injury reports and follow up as needed.
• Arrange drug testing as needed and follow up on completion.
• Assist drivers with Electronic Logging devices.
• Follow up on outstanding log support tickets.
• Receive and document complaints from start to finish and follow up.
• Assist supervisor on managing unassigned drive time for the fleet.
• Be able to work in fast paced situations and make decisions accordingly.
• Process reservations for Lyft rentals and hotels.
• Assist in the development and growth of the department and assume new responsibilities as assigned.

Skills

Call center experience

High call volume

Microsoft Word

Microsoft Excel

Written communication

Verbal communication

Conflict resolution

Interpersonal skills

Discretion with confidential material

Organizational abilities

Attention to detail

Problem solving

Tools

Microsoft Word

Microsoft Excel

Job description

Werner Enterprises, Inc. seeks a Call Center Specialist to support drivers with travel, drug testing, logging, and incident documentation. You will handle electronic log issues, document complaints, and coordinate drug testing, while assisting with reservations and department growth.

The role requires strong communication, confidentiality, and organizational skills in a fast-paced environment. Overnight shifts (Thu-Sat 6:00 PM–6:00 AM and every other Wed 6:00 PM–6:00 AM) and benefits are