Serve Call Center Specialist

FirstFleet Inc; Murfreesboro (TN); In loco; USD 21.000 - 29.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical plan

Dental plan

Vision plan

401(k)

Stock purchase plan

Paid time off

Life insurance

Disability plans

Supplemental coverage

Descrizione del lavoro

Werner Enterprises, Inc. seeks a Call Center Specialist to support drivers with travel, drug testing, logging, and incident documentation. You will handle electronic log issues, document complaints, and coordinate drug testing, while assisting with reservations and department growth.

The role requires strong communication, confidentiality, and organizational skills in a fast-paced environment. Overnight shifts (Thu-Sat 6:00 PM–6:00 AM and every other Wed 6:00 PM–6:00 AM) and benefits are

Competenze

• Minimum 1 year Call Center experience (preferred).
• Experience with heavy call volume.
• Excellent written and verbal communication skills.
• Excellent conflict resolution skills.
• Demonstrates interpersonal skills and ability to deal with all levels of management.
• Able to handle confidential material in a reliable manner.
• Excellent organizational abilities.
• Attention to detail and accuracy.
• Creative and persistent problem solver.

Mansioni

• Electronic log support for the fleet.
• Communicate with Platform Science regarding log issues including sensor failures, out of sync and lost communication issues.
• Record accident & injury reports and follow up as needed.
• Arrange drug testing as needed and follow up on completion.
• Assist drivers with Electronic Logging devices.
• Follow up on outstanding log support tickets.
• Receive and document complaints from start to finish and follow up.
• Assist supervisor on managing unassigned drive time for the fleet.
• Be able to work in fast paced situations and make decisions accordingly.
• Process reservations for Lyft rentals and hotels.
• Assist in the development and growth of the department and assume new responsibilities as assigned.

Conoscenze

Call center experience

High call volume

Microsoft Word

Microsoft Excel

Written communication

Verbal communication

Conflict resolution

Interpersonal skills

Discretion with confidential material

Organizational abilities

Attention to detail

Problem solving

Strumenti

Microsoft Word

Microsoft Excel

Descrizione del lavoro

Serve Call Center Specialists provide a wide variety of tasks for our professional drivers to include assisting with travel, coordinating drug testing, and documenting accidents and complaints.

Shift: Overnight, Thursday, Friday, Saturday, 6:00 PM - 6:00 AM and every other Wednesday 6:00 PM - 6:00 AM

Responsibilities

• Electronic log support for the fleet
• Communicate with Platform Science regarding log issues including but not limited to sensor failures, out of sync and lost communication issues.
• Record accident & injury reports and follow up as needed.
• Arrange drug testing as needed and follow up on completion.
• Assist drivers with Electronic Logging devices
• Follow up on outstanding log support tickets
• Receive and document complaints- beginning to end / follow up
• Assist supervisor on managing unassigned drive time for the fleet
• Be able to work in fast paced situations and make decisions accordingly
• Process reservations for Lyft rentals and hotels
• Assist in the development and growth of the department and assume new responsibilities as assigned.

Qualifications

• Minimum of 1 year Call Center experience (preferred)
• Experience with heavy call volume
• Experience with Microsoft Word and Excel
• Excellent written and verbal communication skills
• Excellent conflict resolution skills
• Demonstrates interpersonal skills and ability to deal comfortably with all levels of management
• Able to handle confidential material in a reliable manner
• Excellent organizational abilities
• Attention to detail and accuracy
• Creative and persistent problem solver

Benefits

• This position is eligible for benefits, which include medical, dental and vision plans.
• We also offer a 401(k) plan, stock purchase plan, paid time off, life insurance, disability plans and other optional supplemental coverage.

Werner Enterprises provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information or veteran status or other status protected by law.

We encourage applicants of all ages as we do not discriminate on the basis of an applicant's age.

Werner Enterprises, Inc. (“Werner”) delivers superior truckload transportation and logistics services to customers across the United States, Mexico and Canada. With Werner® 2025 revenues of nearly $3.0 billion, a modern truck and trailer fleet, more than 14,500 talented associates and our innovative Werner EDGE ® technology, we are an essential solutions provider for customers who value the integrity of their supply chain and require safe and exceptional on-time service. In January 2026, Werner acquired FirstEnterprises, Inc. (“FirstFleet”), which generated more than $600 million in unaudited 2025 revenues. Werner provides Dedicated and One-Way Truckload services as well as Logistics services that include truckload brokerage, freight management, intermodal and final mile. Werner embraces inclusion as a core value and manages key risks and opportunities through a balanced sustainability strategy.