Roadside Breakdown Support Specialist

Werner Enterprises Inc; Omaha (NE); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Vision insurance

Paid time off

Holiday pay

401(k) company match

Employee stock purchase plan

On-site fitness facilities

Job summary

Werner Enterprises Inc. is seeking an in-office Warranty Recovery Associate to support drivers with repairs, breakdowns, and repair guidance. You will route to terminals or on-the-road repairs and help recover warranty components.

The role emphasizes DOT knowledge, communication with repair facilities, and coordination with Operations to keep trucks in service. This is a safety-sensitive position with various day/evening shifts.

Qualifications

• High school graduate or equivalent is required.
• 2-3 years transportation industry experience preferred.
• 1-2 years AS400 and/or computer experience preferred.
• 1-2 years mechanical training experience preferred.

Responsibilities

• Answer telephone breakdown calls reported by drivers or customers and input related information into the computer system.
• Review and authorize purchases, repairs, and purchase receipts by drivers, tracking of warranty repairs, truck recalls, and notifying the Operations department of trucks due for service.
• Coordinate with repair facilities or shops to monitor repair progress and close billing or purchase orders.
• Review and approve computer transmitted reports by drivers via satellite for on-the-road repairs.
• Receive and send fax requests to shops pertaining to billing or repair instructions.
• Coordinate with Operations routing to get loads to repair shops or terminals for repairs or downtime.
• Communicate with outside terminals to notify of repairs needed or check repairs done to designated trucks.
• Perform other related duties as assigned by supervisory personnel.

Skills

DOT regulations

Communication

Tractor & trailer mechanics

Computer terminal

Decision making

US geography

Typing (35-45 wpm)

Repair vendors knowledge

Education

High school graduate or equivalent

Tools

AS400

Computer terminal

Job description

Werner Enterprises Inc. is seeking an in-office Warranty Recovery Associate to support drivers with repairs, breakdowns, and repair guidance. You will route to terminals or on-the-road repairs and help recover warranty components.

The role emphasizes DOT knowledge, communication with repair facilities, and coordination with Operations to keep trucks in service. This is a safety-sensitive position with various day/evening shifts.