Serve Call Center Specialist

Werner Enterprises; Murfreesboro (TN); In loco; USD 36.000 - 52.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental and vision plans

401(k) plan

Stock purchase plan

Paid time off

Life insurance

Disability plans

Supplemental coverage

Descrizione del lavoro

Werner Enterprises is seeking a Service Call Center Specialist to assist drivers with repairs, logs, and travel arrangements. You will route issues, document incidents, and help manage fleet communications in a fast-paced environment.

The role requires strong communication, conflict resolution, and organizational skills, with the ability to handle confidential information and coordinate with multiple internal teams. Benefits are provided and opportunities for growth exist.

Competenze

• Minimum of 1 year Call Center experience (preferred).
• Experience with heavy call volume.
• Experience with Microsoft Word and Excel.
• Excellent written and verbal communication skills.
• Excellent conflict resolution skills.
• Demonstrates interpersonal skills and ability to deal comfortably with all levels of management.
• Able to handle confidential material in a reliable manner.
• Excellent organizational abilities.
• Attention to detail and accuracy.
• Creative and persistent problem solver.

Mansioni

• Assist company drivers in repairs, breakdowns, and repair instructions by routing to terminals or providing directions for on the road repairs.
• Provide electronic log support for the fleet and communicate with Platform Science regarding log issues.
• Record accident and injury reports and follow up as needed.
• Arrange drug testing as needed and follow up on completion.
• Assist drivers with Electronic Logging devices and follow up on outstanding log support tickets.
• Receive and document complaints from start to finish and follow up.
• Assist supervisor in managing unassigned drive time for the fleet.
• Work in fast paced situations and make decisions accordingly.
• Process reservations for Lyft rentals and hotels.
• Contribute to development and growth of the department and take on new responsibilities as assigned.

Conoscenze

Call center experience

Heavy call volume

Microsoft Word

Excel

Excellent communication

Conflict resolution

Interpersonal skills

Attention to detail

Organizational abilities

Problem solving

Formazione

High school diploma or equivalent

Strumenti

Microsoft Word

Microsoft Excel

Descrizione del lavoro

Serve Call Center Specialists assist company drivers in repairs, breakdowns, and repair instructions either by routing them to terminals or providing direction for on the road repairs.

Primary Responsibilities:

• Electronic log support for the fleet
• Communicate with Platform Science regarding log issues including but not limited to sensor failures, out of sync and lost communication issues.
• Record accident & injury reports and follow up as needed.
• Arrange drug testing as needed and follow up on completion.
• Assist drivers with Electronic Logging devices
• Follow up on outstanding log support tickets
• Receive and document complaints- beginning to end / follow up
• Assist supervisor on managing unassigned drive time for the fleet
• Be able to work in fast paced situations and make decisions accordingly
• Process reservations for Lyft rentals and hotels
• Assist in the development and growth of the department and assume new responsibilities as assigned.

Qualifications

• Minimum of 1 year Call Center experience (preferred)
• Experience with heavy call volume
• Experience with Microsoft Word and Excel
• Excellent written and verbal communication skills
• Excellent conflict resolution skills
• Demonstrates interpersonal skills and ability to deal comfortably with all levels of management
• Able to handle confidential material in a reliable manner
• Excellent organizational abilities
• Attention to detail and accuracy
• Creative and persistent problem solver

We know benefits are critical and we are committed to offering comprehensive and affordable options for you and your loved ones. This position is eligible for benefits, which include medical, dental and vision plans. We also offer a 401(k) plan, stock purchase plan, paid time off, life insurance, disability plans and other optional supplemental coverage.

Werner Enterprises provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information or veteran status or other status protected by law. We encourage applicants of all ages as we do not discriminate on the basis of an applicant's age.