Overnight Emergency Vet Receptionist – Stay Calm & Help

Dogwood Veterinary Specialty and Emergency; Marietta (GA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with Company Match

Paid Time Off and Paid Holidays

Employee Pet Care Discounts

Life Insurance

Short-Term and Long-Term Disability

Employee Assistance Program

Calm Health wellness resources

Career advancement opportunities

HeadStart Student Loan Support Program

Job summary

Dogwood Veterinary Specialty and Emergency in Marietta, Georgia is seeking an experienced Overnight Emergency Veterinary Receptionist to join our night team. You will listen, communicate clearly, stay calm, and help families understand what happens next during emergencies.

This full-time overnight role 8:00 PM–6:00 AM focuses on client communication, patient flow, and hospital operations, from arrival to discharge or continued care.

Qualifications

• Experienced in veterinary reception, emergency veterinary medicine, healthcare, urgent care, medical offices, or hospital operations.
• Comfortable working independently during overnight hours.
• Confident communicating with clients in person and by phone.
• Comfortable handling emotional, urgent, and difficult conversations.
• Organized and able to prioritize multiple tasks in a busy environment.
• Comfortable navigating scheduling, payments, records, and administrative systems.
• Calm under pressure and able to make sound decisions.
• Strong team communicators who know when to ask questions and take ownership.
• Compassionate, professional, and genuinely invested in helping people and their pets.

Responsibilities

• Welcome and support clients arriving for Emergency and Specialty care.
• Coordinate patient arrival, check-in, discharge, transfers, and follow-up communication.
• Communicate clearly and compassionately during stressful and emotional situations.
• Manage phones, scheduling, payments, records, and client requests.
• Coordinate closely with Emergency Veterinarians, technicians, Criticalists, and specialty teams.
• Help maintain efficient patient flow during overnight hours.
• Maintain accurate client and patient information.
• Support continuity of communication between overnight and daytime teams.
• Maintain a clean, organized, and professional client-facing environment.

Skills

Veterinary reception

Emergency medicine

Healthcare experience

Overnight work

Communication skills

Job description

Dogwood Veterinary Specialty and Emergency in Marietta, Georgia is seeking an experienced Overnight Emergency Veterinary Receptionist to join our night team. You will listen, communicate clearly, stay calm, and help families understand what happens next during emergencies.

This full-time overnight role 8:00 PM–6:00 AM focuses on client communication, patient flow, and hospital operations, from arrival to discharge or continued care.