Emergency Veterinary Receptionist - Calm, Caring

MassVet; Marietta (GA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

Paid Time Off

Paid Holidays

Employee Pet Care Discounts

Life Insurance

Disability Insurance

Employee Assistance Program

Wellness resources

Rocket Lawyer

Career advancement

Student Loan Support

Job summary

Dogwood Veterinary Specialty and Emergency in Marietta, GA, is seeking an experienced Emergency Veterinary Receptionist to join our reception team. You will greet clients, manage check-in/out, coordinate patient flow, and support emergency and specialty visits in a fast-paced hospital environment.

The role emphasizes compassionate client communication, multitasking, and collaboration with veterinarians, technicians, and support staff to ensure smooth operations and patient care.

Qualifications

• Experience in veterinary reception, emergency veterinary medicine, healthcare, urgent care, medical offices, or hospital operations.
• Confident communicating with clients in person and by phone.
• Comfortable handling emotional, urgent, and difficult conversations.
• Organized and able to prioritize multiple tasks in a busy environment.
• Comfortable navigating scheduling, payments, records, and administrative systems.
• Calm under pressure and able to make sound decisions.
• Strong team communicators who know when to ask questions and take ownership.
• Compassionate, professional, and genuinely invested in helping people and their pets.

Responsibilities

• Welcome and support clients during Emergency and Specialty visits.
• Coordinate patient arrival, check-in, discharge, transfers, and follow-up communication.
• Communicate clearly and compassionately during stressful situations.
• Manage phones, scheduling, payments, records, and client requests.
• Coordinate closely with Emergency Veterinarians, technicians, Criticalists, and specialty teams.
• Help maintain efficient patient flow in a fast-paced hospital.
• Maintain accurate client and patient information.
• Build your knowledge of Emergency and Specialty Veterinary Medicine.
• Contribute to a clean, organized, and professional client-facing environment.

Skills

Vet reception

Emergency vet

Healthcare ops

High-volume client service

Communication

Tools

Scheduling systems

Job description

Dogwood Veterinary Specialty and Emergency in Marietta, GA, is seeking an experienced Emergency Veterinary Receptionist to join our reception team. You will greet clients, manage check-in/out, coordinate patient flow, and support emergency and specialty visits in a fast-paced hospital environment.

The role emphasizes compassionate client communication, multitasking, and collaboration with veterinarians, technicians, and support staff to ensure smooth operations and patient care.