Overnight Emergency Vet Receptionist: Calm Care

AAVMP; Marietta (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

Paid Time Off

Paid Holidays

Employee Pet Care Discounts

Life Insurance

Short-Term Disability

Long-Term Disability

Employee Assistance Program

Calm Health resources

Career advancement opportunities

Student Loan Support

Job summary

Dogwood Veterinary Specialty and Emergency in Marietta, GA is seeking an experienced Overnight Emergency Receptionist to support client communication, patient flow, and hospital operations during the overnight hours. You will be the calm, compassionate first point of contact for families seeking emergency care and will help manage check-in, discharge, and follow-up communication.

The role emphasizes strong client communication, organization, and the ability to handle stressful, emotional

Qualifications

• Experience in veterinary reception, emergency veterinary medicine, healthcare, urgent care, medical offices, or hospital operations.
• Comfortable working independently during overnight hours.
• Confident communicating with clients in person and by phone.
• Able to handle emotional, urgent, and difficult conversations.
• Organized and able to prioritize multiple tasks in a busy environment.
• Comfortable navigating scheduling, payments, records, and administrative systems.
• Calm under pressure and able to make sound decisions.
• Strong team communicators who know when to ask questions and take ownership.
• Compassionate, professional, and genuinely invested in helping people and their pets.

Responsibilities

• Welcome and support clients arriving for Emergency and Specialty care
• Coordinate patient arrival, check-in, discharge, transfers, and follow-up communication
• Communicate clearly and compassionately during stressful and emotional situations
• Manage phones, scheduling, payments, records, and client requests
• Coordinate closely with Emergency Veterinarians, technicians, Criticalists, and specialty teams
• Help maintain efficient patient flow during overnight hours
• Maintain accurate client and patient information
• Support continuity of communication between overnight and daytime teams
• Maintain a clean, organized, and professional client-facing environment

Skills

Veterinary Reception

Emergency Care

Client Communication

Healthcare Operations

Job description

Dogwood Veterinary Specialty and Emergency in Marietta, GA is seeking an experienced Overnight Emergency Receptionist to support client communication, patient flow, and hospital operations during the overnight hours. You will be the calm, compassionate first point of contact for families seeking emergency care and will help manage check-in, discharge, and follow-up communication.

The role emphasizes strong client communication, organization, and the ability to handle stressful, emotional