Overnight ER Veterinary Receptionist — Calm, Compassionate Care

Accreditation Council for Graduate Medical Education; Marietta (GA); On-site; USD 37,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) with Company Match

Paid Time Off and Paid Holidays

Employee Pet Care Discounts

Life Insurance

Job summary

Dogwood Veterinary Specialty and Emergency is seeking an experienced Overnight Emergency Receptionist for our Marietta, GA location. This full-time role covers 8:00 PM – 6:00 AM and focuses on delivering calm, clear communication to families while managing arrivals, admissions, and ongoing patient flow.

The ideal candidate has veterinary reception or healthcare experience, strong client service skills, and the ability to thrive in a fast-paced emergency environment.

Qualifications

• Experience in veterinary reception, emergency veterinary medicine, healthcare, urgent care, medical offices, or hospital operations.
• Comfortable working independently during overnight hours.
• Confident communicating with clients in person and by phone.
• Ability to manage emotional, urgent, and difficult conversations.
• Organized and able to prioritize multiple tasks in a busy environment.

Responsibilities

• Welcome and support clients arriving for Emergency and Specialty care.
• Coordinate patient arrival, check-in, discharge, transfers, and follow-up communication.
• Communicate clearly and compassionately during stressful and emotional situations.
• Manage phones, scheduling, payments, records, and client requests.
• Coordinate with Emergency Veterinarians, technicians, Criticalists, and specialty teams.
• Help maintain efficient patient flow during overnight hours.
• Maintain accurate client and patient information.
• Support continuity of communication between overnight and daytime teams.
• Maintain a clean, organized, and professional client-facing environment.

Skills

veterinary reception

emergency veterinary medicine

healthcare / hospital operations

client communication

work during overnight hours

Job description

Dogwood Veterinary Specialty and Emergency is seeking an experienced Overnight Emergency Receptionist for our Marietta, GA location. This full-time role covers 8:00 PM – 6:00 AM and focuses on delivering calm, clear communication to families while managing arrivals, admissions, and ongoing patient flow.

The ideal candidate has veterinary reception or healthcare experience, strong client service skills, and the ability to thrive in a fast-paced emergency environment.