Overnight Desktop Support

TEKsystems; Village of Mineola (NY); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account

Transportation benefits

Employee Assistance Program

Time Off/Leave

Job summary

NYU Langone Hospital Long Island is seeking an experienced Desktop Support Technician to join its Overnight Rapid Response team in Mineola, NY. You will provide hands-on support for end-user devices, clinical systems, printers, and mobile devices across the hospital, working independently during overnight hours to ensure uninterrupted patient care.

The role requires strong enterprise desktop support experience, familiarity with Active Directory, and a customer-service mindset.

Qualifications

• 2-4 years of desktop support experience within a Windows 10/11 enterprise environment.
• Strong break/fix troubleshooting skills across desktop, laptop, printer, and peripheral technologies.
• Experience with hardware deployments, workstation refreshes, and operating system migrations.
• Familiarity with Active Directory and Microsoft technologies.
• Experience supporting mobile devices including iPhones and iPads.
• Experience supporting network connectivity issues and basic LAN troubleshooting.
• Ability to prioritize and manage multiple support requests simultaneously.
• Strong verbal and written communication skills.
• Exceptional customer service mindset and professionalism.
• Ability to work independently during overnight shifts.
• Healthcare IT experience preferred.

Responsibilities

• Provide onsite desktop support for physicians, nurses, administrative staff, and clinical personnel.
• Diagnose and resolve hardware, software, printer, operating system, and connectivity issues.
• Image, configure, deploy, and upgrade desktop computers, laptops, and workstations.
• Perform workstation replacements, refreshes, moves, additions, and changes.
• Deploy and support printers, scanners, peripherals, and clinical devices.
• Configure and support Wyse thin clients and virtual desktop environments.
• Configure and support iPhones, iPads, and mobile devices.
• Install, upgrade, and troubleshoot clinical and business software applications.
• Troubleshoot network connectivity issues involving wired and wireless devices.
• Support Active Directory user accounts, password resets, permissions, and access requests.
• Perform incident response and rapid remediation for end-user technology issues.
• Document troubleshooting activities, resolutions, and technical findings within the ticketing system.

Skills

Windows 11

Imaging

Tickets

Office 365

Deployment

Network Connectivity

Education

A+ Certification

Tools

Active Directory

Job description

Description

NYU Langone Hospital Long Island is seeking an experienced Desktop Support Technician to join its Overnight Rapid Response team. This individual will provide hands-on technical support for end-user devices, clinical systems, printers, workstations, mobile devices, and network-connected equipment throughout the hospital environment. The ideal candidate will possess strong desktop support experience within large enterprise environments and be comfortable working independently during overnight hours while supporting mission-critical healthcare operations. This role requires a combination of technical troubleshooting expertise, customer service skills, hardware deployment experience, and the ability to respond quickly to end-user issues within established service level agreements.

Responsibilities

• Provide onsite desktop support for physicians, nurses, administrative staff, and clinical personnel.
• Diagnose and resolve hardware, software, printer, operating system, and connectivity issues.
• Image, configure, deploy, and upgrade desktop computers, laptops, and workstations.
• Perform workstation replacements, refreshes, moves, additions, and changes.
• Deploy and support printers, scanners, peripherals, and clinical devices.
• Configure and support Wyse thin clients and virtual desktop environments.
• Configure and support iPhones, iPads, and mobile devices.
• Install, upgrade, and troubleshoot clinical and business software applications.
• Troubleshoot network connectivity issues involving wired and wireless devices.
• Support Active Directory user accounts, password resets, permissions, and access requests.
• Perform incident response and rapid remediation for end-user technology issues.
• Conduct routine rounds throughout the facility to ensure equipment is functioning properly.
• Monitor system health and proactively identify technology issues before they impact users.
• Document troubleshooting activities, resolutions, and technical findings within the ticketing system.
• Maintain accurate asset inventory records and deployment documentation.
• Assist with hardware rollouts, operating system upgrades, refresh initiatives, and technology projects.
• Perform wire and cable management to ensure work areas remain organized and compliant with standards.
• Capture before and after documentation of infrastructure and cable management work.
• Provide one-on-one instruction and guidance to end users regarding hardware, software, and standard procedures.
• Collaborate with engineering, infrastructure, networking, and application support teams when escalations are required.
• Ensure compliance with all company policies related to security, data privacy, and technology standards.
• Meet ticket closure and response metrics while maintaining a high level of customer satisfaction.
• Participate in workstation audits, inventory validation, and asset lifecycle management activities.

Skills

Windows 11, Imaging, Tickets, Office 365, Deployment, Network Connectivity, Desktop, Support, Troubleshooting, Active directory, Windows, Customer service, Hardware

Top Skills Details

Windows 11,Imaging,Tickets,Office 365,Deployment,Network Connectivity

Additional Skills & Qualifications

• 2-4 years of desktop support experience within a Windows 10/11 enterprise environment.
• Strong break/fix troubleshooting skills across desktop, laptop, printer, and peripheral technologies.
• Experience with hardware deployments, workstation refreshes, and operating system migrations.
• Familiarity with Active Directory and Microsoft technologies.
• Experience supporting mobile devices including iPhones and iPads.
• Experience supporting network connectivity issues and basic LAN troubleshooting.
• Ability to prioritize and manage multiple support requests simultaneously.
• Strong verbal and written communication skills.
• Exceptional customer service mindset and professionalism.
• Ability to work independently during overnight shifts.
• Healthcare IT experience preferred.
• A+ Certification preferred.

Experience Level

Expert Level

Job Type & Location

This is a Contract position based out of Mineola, NY.

Pay and Benefits

The pay range for this position is $20.00 - $25.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Mineola,NY.

Application Deadline

This position is anticipated to close on Sep 9, 2026.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.