Desktop Support Analyst

TEKsystems; Whitestown (IN); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Plan

Life Insurance

Disability

HSA

Transit benefits

EAP

PTO

Job summary

TEKsystems in Whitestown, IN is seeking a Desktop Support Analyst to provide hands-on IT support for end-user devices, operating systems, and warehouse technologies. You will troubleshoot OS and app issues, manage printers and scanners, and assist with deployments in a fast-paced environment.

The role emphasizes strong customer service, teamwork, and the ability to work independently while ensuring timely incident resolution across multiple platforms.

Qualifications

• Associate degree in Information Technology or related field preferred, or equivalent experience.
• Experience supporting enterprise desktop environments and end-user technologies.
• Strong knowledge of desktop hardware, OS, networking concepts (TCP/IP), and device management.
• Experience configuring and troubleshooting computer hardware and peripherals.
• Familiarity with virtual desktop and cloud-based computing environments.
• Experience supporting mobile devices and endpoint technologies.
• Experience supporting warehouse or distribution tech is highly preferred.

Responsibilities

• Provide desktop and end-user support for hardware, software, mobile devices, and peripherals.
• Troubleshoot incidents related to OS, apps, network connectivity, and device configurations.
• Support virtual desktop environments and cloud-based desktop solutions.
• Install, configure, maintain, and upgrade computer hardware and software.
• Diagnose and resolve workstation, printer, and peripheral issues.
• Assist with device deployments, upgrades, and refresh initiatives.
• Monitor, document, and resolve service requests promptly.
• Collaborate with business users and IT teams on issues and projects.
• Participate in process improvement initiatives and tech projects.

Skills

Desktop Support

End User Support

Windows 10/11

Microsoft 365

Cloud‑Based Desktops

Android Device Support

TCP/IP Networking

Printer/Scanner Support

Mobile Device Management

Incident & Service Request Mgmt

Education

Associate degree in IT

Tools

VDI/Virtual Desktop

Cloud Computing Environments

Job description

Desktop Support Analyst Overview

We are seeking a Desktop Support Analyst to provide hands‑on technical support in a fast‑paced enterprise environment. This role will support end‑user computing devices, operating systems, networking, and warehouse technologies while delivering exceptional customer service. The ideal candidate will have strong troubleshooting skills, experience supporting multiple technology platforms, and the ability to work independently as well as collaboratively within a high‑performing IT team.

Key Responsibilities

• Provide desktop and end‑user support for hardware, software, mobile devices, and peripheral equipment.
• Troubleshoot and resolve incidents related to operating systems, applications, network connectivity, and device configurations.
• Support virtual desktop environments, cloud‑based desktop solutions, and mobile technologies.
• Install, configure, maintain, and upgrade computer hardware and software.
• Diagnose and resolve workstation, printer, scanner, and peripheral device issues.
• Support warehouse and operational technologies, including printers, handheld devices, scanners, and wearable equipment.
• Assist with device deployments, upgrades, and refresh initiatives.
• Monitor, document, and resolve service requests and incidents in a timely manner.
• Work closely with business users and IT teams to identify and address technical issues.
• Participate in ongoing process improvement initiatives and technology projects.

Required Qualifications

• Associate degree in Information Technology or a related field preferred, or equivalent combination of education and experience.
• Experience supporting enterprise desktop environments and end‑user technologies.
• Strong knowledge of:
  • Desktop and laptop hardware
  • Operating systems and software troubleshooting
  • Network connectivity concepts, including Ethernet, wireless networking, and TCP/IP
  • Desktop security practices and device management
• Experience configuring, diagnosing, and troubleshooting computer hardware and peripherals.
• Familiarity with virtual desktop and cloud‑based computing environments.
• Experience supporting mobile devices and endpoint technologies.
• Experience supporting warehouse or distribution center technologies is highly preferred.

Desired Skills

• Desktop Support
• End User Support
• Windows 10/11 Administration and Troubleshooting
• Microsoft 365 Support
• Cloud‑Based Desktop Environments
• Android Device Support
• TCP/IP Networking
• Hardware & Software Troubleshooting
• Printer and Scanner Support
• Mobile Device Management
• Incident & Service Request Management

Soft Skills

• Excellent verbal and written communication skills.
• Strong customer service orientation.
• Exceptional analytical and problem‑solving abilities.
• Strong organizational and planning skills.
• Ability to work independently and within a team environment.
• Self‑motivated, proactive, and resourceful.
• Strong collaboration and interpersonal skills.
• Ability to prioritize multiple tasks in a fast‑paced environment.

Additional Information

• Local travel between nearby facilities may be required on an as‑needed basis.
• Opportunity to support a wide variety of technologies within a dynamic operational environment.
• Experience Level: Mid‑Level to Experienced Desktop Support Professional
• Job Type & Location: This is a Contract position based out of Whitestown, IN.
• Pay and Benefits: The pay range for this position is $22.00 - $25.00/hr.
• Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job‑related factors.
• Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Whitestown, IN.

Application Deadline

This position is anticipated to close on Sep 4, 2026.

Equal Opportunity Employer

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.