Desktop Support - 2nd Shift

TEKsystems; Westfield (IN); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401(k) Retirement Plan

Life Insurance

Disability benefits

HSA

Transit benefits

Employee Assistance Program

Paid time off

Job summary

TEKsystems is hiring for a desktop support professional in Westfield, IN. This contract role focuses on providing first-line IT support to end users in corporate and manufacturing environments, troubleshooting hardware and software, and maintaining ticket records.

You will help with new hire setups, device deployments, password resets, and document resolutions. Strong communication and a customer-service mindset are essential for success in a fast-paced, onsite setting.

Qualifications

• Basic understanding of Windows 11 operating systems.
• Familiarity with Microsoft 365 apps including Outlook, Teams, Word, Excel, and PowerPoint.
• Experience using ServiceNow or other ticketing systems.
• Strong customer service and communication skills.
• Ability to troubleshoot common hardware and software issues.
• Ability to prioritize tasks and work in a fast-paced environment.
• Team-oriented attitude with a willingness to learn new technologies.

Responsibilities

• Provide first-level support for desktop, laptop, printer, mobile device, and peripheral issues.
• Troubleshoot and resolve Windows 11 and Microsoft 365 issues, including Outlook, Teams, OneDrive, and Office apps.
• Document incidents, service requests, and resolutions in ServiceNow.
• Install, configure, and deploy desktop computers, laptops, monitors, printers, and other end-user devices.
• Assist with new hire setups, hardware refreshes, equipment replacements, and user moves.
• Perform basic user account support, password resets, and access-related requests.
• Follow established support processes, procedures, and knowledge base documentation.
• Escalate complex technical issues to senior support teams when necessary.
• Maintain a high level of customer service and communicate effectively with end users.
• Meet established ticket handling and resolution goals.
• Participate in creating and updating support documentation and knowledge articles.
• Adhere to all IT policies, security standards, and compliance requirements.

Skills

Windows 11

Microsoft 365

Customer service

Ticketing systems

Troubleshooting

Communication

Tools

ServiceNow

Job description

Description

Provide desktop and technical support to end users in corporate and manufacturing environments. Assist with troubleshooting hardware, software, and Microsoft 365 issues while delivering excellent customer service and maintaining accurate ticket documentation. This role is ideal for someone early in their IT career who is looking to build technical skills in an enterprise environment.

Core Responsibilities

• Provide first-level support for desktop, laptop, printer, mobile device, and peripheral issues.
• Troubleshoot and resolve common Windows 11 and Microsoft 365 application issues, including Outlook, Teams, OneDrive, and Office applications.
• Document incidents, service requests, and resolutions in ServiceNow.
• Install, configure, and deploy desktop computers, laptops, monitors, printers, and other end-user devices.
• Assist with new hire setups, hardware refreshes, equipment replacements, and user moves.
• Perform basic user account support, password resets, and access-related requests.
• Follow established support processes, procedures, and knowledge base documentation.
• Escalate complex technical issues to senior support teams when necessary.
• Maintain a high level of customer service and communicate effectively with end users.
• Meet established ticket handling and resolution goals.
• Participate in creating and updating support documentation and knowledge articles.
• Adhere to all IT policies, security standards, and compliance requirements.

Additional Skills & Qualifications

• Basic understanding of Windows 11 operating systems.
• Familiarity with Microsoft 365 applications including Outlook, Teams, Word, Excel, and PowerPoint.
• Experience using or willingness to learn ServiceNow or other ticketing systems.
• Strong customer service and communication skills.
• Ability to troubleshoot common hardware and software issues.
• Ability to prioritize tasks and work in a fast-paced environment.
• Team-oriented attitude with a willingness to learn new technologies.

Job Type & Location

This is a Contract position based out of Westfield, IN.

Pay and Benefits

The pay range for this position is $22.00 - $24.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Westfield, IN.

Application Deadline

This position is anticipated to close on Sep 5, 2026.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.