Overnight CX Specialist — Finance & Trading

Robinhood; Chicago (IL); Remote; USD 39,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Equity ownership

401(k) matching

AI tools

Lifestyle wallet

Life & disability insurance

Parental leave

Paid time off

Job summary

Robinhood is building an elite customer support team to help users with equities, margin, and options trading. The role combines empathy with product expertise to ensure customers feel understood and valued across phone, email, and chat.

You will learn rapidly, using feedback to improve processes while supporting customers and learning the platform. Onboarding is in Denver/Westlake with remote shifts after, including overnight hours.

Qualifications

• Active FINRA Series 7 and 63 Licenses with an ability to quickly put your brokerage knowledge into action.
• Excellent customer service, written and verbal communication skills with a passion to support customers.
• Effectiveness and willingness to adapt to CX experience delivery through phone and written channels.
• Ability to quickly defuse customer anxiety through exceptional customer service skills.
• Self-starter and ambitious learner who is comfortable with ambiguity and fast paced environment.

Responsibilities

• Delivering an outstanding customer experience for customers through phone, email, and chat channels.
• Driving continuous improvement to delight customers by acting as the voice of the customer by identifying and communicating better ways to serve our customers.
• Growing your financial services expertise as you develop deep subject mastery of complex financial concepts like equities trading, margin, and options trading.

Skills

FINRA Series 7

FINRA Series 63

Customer service

Written communication

Verbal communication

Empathy

Multi-tasking

Ambiguity tolerance

Tools

CRM systems

Job description

Robinhood is building an elite customer support team to help users with equities, margin, and options trading. The role combines empathy with product expertise to ensure customers feel understood and valued across phone, email, and chat.

You will learn rapidly, using feedback to improve processes while supporting customers and learning the platform. Onboarding is in Denver/Westlake with remote shifts after, including overnight hours.