Overnight Bilingual Support Pro with Benefits

MAP; North Richland Hills (TX); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

ESOP

Medical–Dental–Vision

Paid vacation

401K with match

Life Insurance

Legal Assistance

Job summary

MAP is seeking an Overnight Bilingual Customer Support Representative in North Richland Hills, TX. You will handle a high-volume of inbound calls, ensure messages are captured accurately, and receive thorough training on our advanced call processing systems.

We offer full-time employment with comprehensive benefits, including ESOP, medical/dental/vision coverage, paid vacation, a 401K with company matching, life insurance, and legal assistance. Weekend shifts and holidays are required.

Qualifications

• Typing speed of at least 35 WPM.
• Strong command of English.
• Open-minded individuals seeking a long-term career.
• Ability to manage a high-volume inbound call flow.

Responsibilities

• Manage a high-volume inbound call center for diverse clients.
• Capture messages accurately and efficiently.
• Train on internal call processing systems and tools.
• Provide professional support and maintain a positive, helpful tone.

Skills

Typing speed 35 WPM

Fluent English

Punctuality & accountability

Customer service mindset

Job description

MAP is seeking an Overnight Bilingual Customer Support Representative in North Richland Hills, TX. You will handle a high-volume of inbound calls, ensure messages are captured accurately, and receive thorough training on our advanced call processing systems.

We offer full-time employment with comprehensive benefits, including ESOP, medical/dental/vision coverage, paid vacation, a 401K with company matching, life insurance, and legal assistance. Weekend shifts and holidays are required.