Night-Shift Bilingual Customer Support Specialist

MAP; North Richland Hills (TX); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Employee Stock Ownership

Medical, Dental, Vision Benefits

Paid Vacation

401K with company matching

Life Insurance Policy

Legal Assistance

Job summary

Map Communications is hiring an Overnight Bilingual Customer Support Representative in North Richland Hills, TX. You will manage a high-volume inbound call flow and capture messages accurately, with training on advanced call processing systems.

A strong English command and a minimum typing speed of 35 WPM are essential, along with punctuality and accountability. Full-time employees receive a robust benefits package including stock ownership, medical/dental/vision coverage, paid vacation, 401K

Qualifications

• Bilingual proficiency required; strong command of English.
• Typing speed of at least 35 words per minute.
• Customer-focused with reliable, punctual, and accountable work ethic.

Responsibilities

• Handle a high volume of inbound calls with accuracy and efficiency.
• Provide professional support to diverse clients including medical offices and apartments.
• Document and relay messages clearly using internal call processing systems.

Skills

Bilingual

Typing 35 WPM

Job description

Map Communications is hiring an Overnight Bilingual Customer Support Representative in North Richland Hills, TX. You will manage a high-volume inbound call flow and capture messages accurately, with training on advanced call processing systems.

A strong English command and a minimum typing speed of 35 WPM are essential, along with punctuality and accountability. Full-time employees receive a robust benefits package including stock ownership, medical/dental/vision coverage, paid vacation, 401K