Overnight Crisis Triage Specialist

Aspire Health Alliance; Quincy (MA); Sur place; USD 30 000 - 35 000; Plein temps

Avantages offerts par ce poste

Shift differential $3/hour

Résumé du poste

Aspire Health and Community Services is seeking an Emergency Triage Coordinator to serve as a key member of the Emergency Service Team. You will triage and coordinate crisis services, act as the first point of contact for telephonic information flow, and assign cases based on risk, immediacy, location, and insurance requirements.

The role requires a Bachelor’s degree in psychology or related field and at least one year of crisis intervention experience, with overnight shifts and a

Qualifications

• Bachelor’s Degree in Psychology or related field.
• Minimum of one year experience in a mental health setting working in a crisis intervention setting.
• Ability to establish and maintain productive relationships with outside agencies including hospitals, police, schools and insurance providers.
• Skills to maintain professional and therapeutic communication with agitated or distressed clients.

Responsabilités

• Triage phone calls and provide support and counseling to clients, families, and community referrals in need of ESP assistance and/or evaluations.
• Assist clinicians in performing bed searches for clients awaiting placement for a higher level of care.
• Navigate Avatar EMR to update/add clients, scan documents, add alerts and dispositions.
• Provide information and referrals to phone contacts.
• Gather risk information and direct clients, families, and community members to supports.
• Consult with Director/Assistant Director on high risk cases and conflict resolution as needed.
• Assist in scheduling follow-up emergency services appointments and related paperwork.

Connaissances

Crisis intervention

Interpersonal communication

Client counseling

Medical records navigation

Formation

Bachelor’s Degree in Psychology or related field

Outils

Avatar EMR

Description du poste

Aspire Health and Community Services is seeking an Emergency Triage Coordinator to serve as a key member of the Emergency Service Team. You will triage and coordinate crisis services, act as the first point of contact for telephonic information flow, and assign cases based on risk, immediacy, location, and insurance requirements.

The role requires a Bachelor’s degree in psychology or related field and at least one year of crisis intervention experience, with overnight shifts and a