Overnight Emergency Triage Coordinator

Aspire Health and Community Services; Quincy (MA); On-site; USD 30,000 - 34,000; Full time

Job summary

Aspire Health and Community Services in Massachusetts seeks an Emergency Triage Coordinator to ensure the smooth delivery of crisis services. You triage calls and route to Master’s Level Clinicians, Family Partners, and Peers based on risk, immediacy, location, and insurance requirements, in collaboration with ESP management to sustain high-quality care.

The schedule is 36 hours per week with overnight shifts (Thu–Sat 7:00 PM–7:00 AM) and a $3/hour shift differential.

Qualifications

• Bachelor’s degree in psychology or related field is required.
• Minimum of one year experience in a mental health crisis setting.
• Knowledge of ESP services systems and processes.
• Ability to collaborate with external hospitals, police, schools, and insurers.
• Strong professional communication with distressed clients.
• Cultural competence and strong ethics in practice.

Responsibilities

• Triage calls and provide counseling to clients, families, and referrals.
• Assist clinicians in locating placements for higher care levels.
• Navigate Avatar EMR to update and manage referrals.
• Provide information and referrals to phone contacts.
• Gather risk information and direct clients to supports.
• Consult with Director on high-risk cases.
• Schedule follow-up appointments and complete triage paperwork.

Skills

Crisis intervention

Client counseling

Professional communication

Relationship building

Cultural competence

Education

Bachelor's Degree in Psychology or related field

Tools

Avatar EMR

Job description

Aspire Health and Community Services recognizes that attracting and retaining exceptional staff is the key to providing excellent care for our clients. Whether a staff member is providing direct care to those we serve or working on the administrative end supporting the services we are proud to provide, each person’s contribution is highly valued.

Our mission, vision and values are supported by organizational culture guiding the work for every staff member:We are one compassionate, accountable community.

Working at Aspire Health and Community Services can provide enormous job satisfaction. Your contribution is serving to help fulfill a mission, vision and values that support our belief that mental health is the foundation of a person’s overall health and we work to foster an environment that is safe and supportive and free of judgement or prejudice around mental health. In addition, Aspire Health and Community Services offers a competitive package of compensation and benefits.

The Emergency Triage Coordinator serves as a key member of the Emergency Service Team to provide the smooth coordination and delivery of crisis services. The Emergency Triage Coordinator is the first point of contact for all telephonic information flow and crisis referral requests from clients, families, and community providers on a 24/7/365 basis. Triage screens and assigns cases to Master’s Level Clinicians, Family Partners and Peers as determined by risk and safety, immediacy of need, location, and according to insurance requirements. This individual will work in conjunction with the ESP management team to ensure that the team is providing the highest quality of care to persons served and in compliance with our quality initiatives.

RESPONSIBILITIES:

• Triage phone calls and provide support and counseling to clients, families, and community referrals in need of ESP assistance and/or evaluations
• Assist clinicians in performing bed searches for clients awaiting placement for a higher level of care
• Ability to navigate medical record system (Avatar) for each referral as a standard practice (Updating/adding clients, scanning of paper documents, adding Alerts, Service Addendums, and Final Dispositions
• Provide information and referrals to phone contacts
• Gather appropriate risk information and direct clients, families, and community members in accessing and utilizing supports
• Consult with Director or Assistant Director regarding high risk cases and conflict resolution when deemed necessary
• Assist in provision of follow-up treatment including the scheduling of follow-up emergency services appointments and completion of paperwork related to triage activity

Requirements:

• Bachelor’s Degree in Psychology or related field, required.
• Minimum of one year experience in a mental health setting working in a crisis intervention setting
• Has working knowledge of the systems involved with ESP services.
• Ability to establish and maintain productive relationships with outside agencies including hospitals, police, schools and insurance providers.
• Skills required to maintain professional and therapeutic communication while working with agitated or distressed clients.
• Must be able to demonstrate an understanding of and competence in serving culturally diverse populations.
• Ability to forge mutually beneficial relationships with people served while maintaining strong boundaries/ethics.

Schedule: 36 hours/week

Overnight: Thursday, Friday, Saturday 7:00 PM - 7:00 AM

There is a shift differential payment of an additional $3/hour for hours worked within the time periods below:

Weekdays: 8 pm - 8 am

Weekends: 8 pm - 8 am and 8 am - 8 pm

(All hours worked from Friday at 8 pm through Monday 8 am)

Compensation is based on candidate experience, qualifications, and certifications and licenses. Annual ranges listed are based on a full-time, 40 hours per week position.

Salary Range

$21.70 - $25.50 USD

Aspire Health and Community Services is committed to and passionate about diversity, equity, and inclusion. We celebrate, support, and promote diversity of thought, culture, and backgrounds. As an employer committed to equal opportunity, we base all employment decisions on each individual’s capabilities and qualifications, without regard to race, color, religious creed, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, veteran status, genetics, or any other protected characteristic. Aspire Health and Community Services strives to fully reflect the clients and communities we serve and believes that a diversity of interests and cultures leads to a stronger and more innovative organization.