Overnight Crew Member

Planet Fitness - United FP Management, LLC; Los Angeles (CA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Employee discounts

Free uniforms

Health insurance

Opportunity for advancement

Training & development

Job summary

Planet Fitness in Los Angeles is seeking an Overnight Closer (Member Services Representative) to deliver a high standard of member service at the front desk during the overnight shift.

In this role you will close each shift, process transactions, handle sign-ups, greet guests, and help keep the club clean and welcoming while upholding Planet Fitness standards.

Qualifications

• High School diploma or GED required.
• 1+ year in customer service preferred.
• Basic computer proficiency and familiarity with POS systems.
• Ability to work overnight shifts and stand for long periods.

Responsibilities

• Greet members and guests, delivering exceptional service.
• Handle all front desk tasks, including check-ins and sign-ups.
• Answer phones and assist with inquiries.
• Close the shift and prepare the bank deposit for next day.
• Maintain club cleanliness and order.

Skills

Customer service

Front desk ops

Phone handling

Cash handling

Bank deposits

Team player

Punctuality

Education

High School diploma or GED

Tools

POS system

Job description

Benefits:

• Employee discounts
• Free uniforms
• Health insurance
• Opportunity for advancement
• Training & development

Job Summary

The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. The Overnight Closer will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. You will also be responsible for closing that day’s shift for that business day as well as creating an accurate bank deposit.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Close shift for that business day.
• Create a bank deposit for next day.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Ability to work 3rd shift (overnights).
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.