Overnight Closer

Planet Fitness - Eclipse Fitness Group; Town "n" Country (FL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Bonus based on performance

Free uniforms

Health insurance

Job summary

Planet Fitness - Eclipse Fitness Group in Town "n" Country, Florida is seeking an Overnight Closer (Member Services Representative) to enhance member experience through exceptional customer service. The role includes greeting members, managing front desk duties, closing shifts, and ensuring the cleanliness of the club.

The ideal candidate will have a background in customer service, a passion for fitness, and be reliable and punctual. This is a perfect opportunity for someone looking to work in a vibrant fitness environment.

Qualifications

• Customer service background preferred.
• Must be 18 years or older.
• Punctuality and reliability are a must.

Responsibilities

• Greet members, providing exceptional customer service.
• Handle front desk activities and answer phones.
• Close shift for the business day and create bank deposit.

Skills

Customer service background

Basic computer proficiency

Passion for fitness and health

Positive attitude

Exceptional customer service skills

Strong listening skills

Education

High School diploma/GED equivalent

Job description

Benefits:

• Bonus based on performance
• Free uniforms
• Health insurance

Job Summary

The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. The Overnight Closer will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. You will also be responsible for closing that day’s shift for that business day as well as creating an accurate bank deposit.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Close shift for that business day.
• Create a bank deposit for next day.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Ability to work 3rd shift (overnights).
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.