Member Services Representative

Planet Fitness; Okemos (MI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Paid Sick Time

Opportunity for advancement

Training & development

Employee discounts

Free food & snacks

Job summary

Planet Fitness in Okemos, MI is seeking an Overnight Closer (Member Services Representative) to provide exceptional member service, check-in, sign-ups, tours, and close the day’s operations including deposits.

The role emphasizes friendly front-desk service, accuracy, and teamwork in a fitness club environment. Must be 18+ with HS diploma; availability for overnight shifts and reliability required.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• Must be 18 years of age or older.

Responsibilities

• Greet members and guests; provide exceptional service.
• Check members in and assist with sign-ups.
• Close shift and prepare bank deposits.

Skills

Customer service

Education

High School diploma/GED

Tools

Basic computer skills

Job description

Benefits:

• Paid Sick Time
• Opportunity for advancement
• Training & development
• Employee discounts
• Free food & snacks

Job Summary

The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. You will also be responsible for closing that day’s shift for that business day as well as creating an accurate bank deposit.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Close shift for that business day.
• Create a bank deposit for next day.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Ability to work 3rd shift (overnights).
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.