Overnight Closer

Planet Fitness; Mayfield Heights (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Company parties

Competitive salary

Dental insurance

Employee discounts

Flexible schedule

Free food & snacks

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Tuition assistance

Vision insurance

Wellness resources

Job summary

Planet Fitness in Mayfield Heights, OH is seeking an Overnight Closer (Member Services Representative) to deliver a superior guest experience. You will greet members, help with sign-ups and tours, and ensure accurate banking procedures at the end of your shift.

This role requires strong customer service, basic computer skills, and a passion for fitness. You will work overnight hours, keep the club clean, and contribute to a welcoming environment for every member and guest.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Handle front desk activities: answer phones, check-in members, sign-ups and tours.
• Update member accounts as needed and respond to questions promptly.
• Close shift and prepare a bank deposit for next day.
• Maintain club neatness and cleanliness.

Skills

Customer service

Communication

Flexibility

Teamwork

Education

High School diploma or GED

Job description

Benefits:

• 401(k)


• 401(k) matching


• Company parties


• Competitive salary


• Dental insurance


• Employee discounts


• Flexible schedule


• Free food & snacks


• Free uniforms


• Health insurance


• Opportunity for advancement


• Paid time off


• Training & development


• Tuition assistance


• Vision insurance


• Wellness resources

Job Summary

The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. The Overnight Closer will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. You will also be responsible for closing that day’s shift for that business day as well as creating an accurate bank deposit.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.


• Handle all front desk related activities including:
  
  
  
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  
  
  • Check members into the system.
  
  
  • New member sign-up.
  
  
  • Take prospective members on tours.
  
  
  
  


• Facilitate needed updates to member’s accounts.


• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.


• Assist in maintaining the neatness and cleanliness of the club.


• Close shift for that business day.


• Create a bank deposit for next day.

Qualifications/Requirements

• Customer service background preferred.


• Basic computer proficiency.


• A passion for fitness and health.


• Upbeat and positive attitude!


• Punctuality and reliability is a must.


• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.


• Strong listener with the ability to empathize and problem solve.


• Demonstrate diplomacy in all interactions while using appropriate behavior and language.


• High School diploma/GED equivalent required.


• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.


• Continual talking in person or on the phone during shift.


• Ability to work 3rd shift (overnights).


• Must be able to occassionally lift up to 50 lbs.


• Will occasionally encounter toxic chemicals during shift.