Overnight Closer

Planet Fitness - Eclipse Fitness Group; Brandon (FL); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Vision insurance

Job summary

A major fitness chain in Florida is seeking an Overnight Closer (Member Services Representative) to ensure exceptional customer service for members and guests. You will manage front desk activities, assist with member inquiries, and create accurate bank deposits at the end of shifts. Candidates should have a strong customer service background and a passion for fitness. This position requires working overnight hours and a high school diploma/GED.

Qualifications

• Customer service background preferred.
• Punctuality and reliability is a must.
• Must be 18 years of age or older.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities.
• Assist in maintaining the neatness and cleanliness of the club.

Skills

Customer service background

Basic computer proficiency

Passion for fitness and health

Exceptional customer service skills

Strong listening skills

Education

High School diploma/GED equivalent

Job description

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Job Summary

The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. The Overnight Closer will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. You will also be responsible for closing that day’s shift for that business day as well as creating an accurate bank deposit.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Close shift for that business day.
• Create a bank deposit for next day.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Ability to work 3rd shift (overnights).
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.