Overnight Member Representative - 3rd shift

Planet Fitness; Florence (KY); On-site; USD 17,000 - 21,000; Full time

Job summary

The Overnight Closer (Member Services Representative) at Planet Fitness - Midwest Management Group ensures a welcoming experience for members, prospective members and guests while handling front desk duties and daily banking tasks.

Responsibilities include greeting guests, checking in members, tours for prospects, processing sign-ups, updating member accounts, answering questions, and closing the shift with the next day’s bank deposit.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• Must be 18 years or older and have a High School diploma or GED.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Answer phones in a friendly manner and assist callers with questions.
• Check members into the system and assist with new sign-ups.
• Take prospective members on tours and lead tours as needed.
• Close shift and create the bank deposit for the next day.

Skills

Customer service

Basic computer skills

Positive attitude

Punctuality

Reliability

Strong listener

Diplomacy

Professional communication

18+ years old

Education

High School Diploma or GED

Tools

Point-of-sale system

Job description

Job Summary

The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. The Overnight Closer will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. You will also be responsible for closing that day’s shift for that business day as well as creating an accurate bank deposit.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.


• Handle all front desk related activities including:
  
  
  
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  
  
  • Check members into the system.
  
  
  • New member sign-up.
  
  
  • Take prospective members on tours.
  
  
  
  


• Facilitate needed updates to member's accounts.


• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.


• Assist in maintaining the neatness and cleanliness of the club.


• Close shift for that business day.


• Create a bank deposit for next day.

Qualifications/Requirements

• Customer service background preferred.


• Basic computer proficiency.


• A passion for fitness and health.


• Upbeat and positive attitude!


• Punctuality and reliability is a must.


• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.


• Strong listener with the ability to empathize and problem solve.


• Demonstrate diplomacy in all interactions while using appropriate behavior and language.


• High School diploma/GED equivalent required.


• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.


• Continual talking in person or on the phone during shift.


• Ability to work 3rd shift (overnights).


• Must be able to occassionally lift up to 50 lbs.


• Will occasionally encounter toxic chemicals during shift.