Overnight Closer

Planet Fitness; Carson City (NV); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

401(k)

Free uniforms

Health insurance

Job summary

Planet Fitness in Carson City, NV is seeking an Overnight Closer (Member Services Representative) to deliver a superior member experience and manage end-of-shift banking. You will greet guests, assist with sign-ups, tours, and front desk duties while upholding a clean, welcoming club environment.

The role requires 18+, basic computer skills, and a customer-service mindset. Overnight shifts offer flexibility and opportunities to contribute to a positive gym experience for all members and guests.

Qualifications

• Customer service experience preferred.
• Basic computer proficiency required.
• Interest in fitness and health.
• Upbeat, positive attitude essential.
• Must be punctual and reliable.
• Strong customer service and interpersonal skills.
• Ability to listen, empathize, and resolve issues.
• Diplomacy in all interactions, professional conduct.
• Must be 18 years or older.

Responsibilities

• Greet members, prospective members and guests with excellent service.
• Handle front desk tasks: phones, check-in, new member signup, tours.
• Update member accounts as needed.
• Address questions and concerns; escalate to management when needed.
• Maintain club cleanliness and organization.
• Close the shift and prepare the bank deposit for next day.

Skills

Customer service

Basic computer skills

Fitness enthusiasm

Positive attitude

Punctuality

Interpersonal skills

Diplomacy

Active listening

Education

High School diploma/GED equivalent

Job description

Benefits

• 401(k)
• Free uniforms
• Health insurance

Job Summary

The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. The Overnight Closer will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. You will also be responsible for closing that day’s shift for that business day as well as creating an accurate bank deposit.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Close shift for that business day.
• Create a bank deposit for next day.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Ability to work 3rd shift (overnights).
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.