Overnight Member services

Planet Fitness Franchising, LLC; Taunton (MA); On-site; USD 30,000 - 35,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Employee discounts

Flexible schedule

Health insurance

Vision insurance

Job summary

A leading fitness organization seeks an Overnight Closer (Member Services Representative) to enhance member experience through outstanding customer service. The role includes managing front desk operations, handling member inquiries, and ensuring a smooth close of daily shifts. Ideal candidates are customer-focused, reliable, and passionate about health and fitness.

Qualifications

• Customer service background preferred.
• Passion for fitness and health.
• Upbeat and positive attitude.

Responsibilities

• Greet members and provide exceptional customer service.
• Handle front desk activities like check-ins and tours.
• Close shift and create bank deposit.

Skills

Customer service skills

Basic computer proficiency

Ability to empathize

Problem-solving skills

Education

High School diploma/GED

Job description

Benefits:

• 401(k) matching
• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Vision insurance

Job Summary

The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. The Overnight Closer will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. You will also be responsible for closing that day’s shift for that business day as well as creating an accurate bank deposit.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Close shift for that business day.
• Create a bank deposit for next day.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Ability to work 3rd shift (overnights).
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.