Overnight Crew Member

CA Planet; California (MO); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Free uniforms

Opportunity for advancement

Training & development

Wellness resources

Employee discounts

Job summary

CA Planet is seeking an Overnight Closer for Planet Fitness to deliver exceptional member service, greet guests, and manage front desk tasks. The role includes signing up new members, guiding tours for prospects, updating member records, and preparing the next day’s bank deposit.

A customer-service background, basic computer skills, and a fitness-oriented, reliable attitude are essential. The position emphasizes accurate shift closure and professional interaction with members and teammates, with

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• Must be 18 years of age or older.
• High School diploma or GED equivalent required.
• Passion for fitness and health.
• Punctuality and reliability is a must.
• Excellent interpersonal and communication skills.
• Demonstrate diplomacy in all interactions.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle front desk tasks: answer phones, check members in, sign-ups, tours.
• Update member accounts as needed.
• Respond to questions and escalate to management when needed.
• Maintain neatness and cleanliness of the club.
• Close shift for that business day and create the next day bank deposit.

Skills

Customer service

Interpersonal skills

Communication

Punctuality

Positive attitude

Basic computer skills

Education

High School diploma or GED

Job description

Job Summary

The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. The Overnight Closer will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. You will also be responsible for closing that day’s shift for that business day as well as creating an accurate bank deposit.

Benefits

• Free uniforms
• Opportunity for advancement
• Training & development
• Wellness resources
• Employee discounts

Essential Duties And Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Close shift for that business day.
• Create a bank deposit for next day.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Ability to work 3rd shift (overnights).
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.