Overnight Crew Member

CA Planet; California; On-site; USD 21,000 - 30,000; Full time

Job summary

CA Planet is seeking a Member Services Representative to greet members and guests with exceptional service, handle front desk duties, assist with new sign-ups and tours, and update member accounts. The Overnight Closer will close the day’s shift and ensure accurate banking deposits are prepared.

Ideal candidates have a customer service background, basic computer proficiency, a positive attitude, and the ability to work 3rd shift. 18+ and a high school diploma are required.

Qualifications

• Customer service experience preferred.
• Basic computer skills required.
• Positive, upbeat attitude and reliability.
• Strong communication and listening abilities.
• Professional conduct with members and staff.
• Must be 18 years or older and meet minimum education requirement.

Responsibilities

• Greet members and guests, delivering exceptional service.
• Manage front desk tasks: phone calls, member check-in, new sign-ups, tours.
• Update member accounts as needed.
• Respond to member inquiries, escalate to management when necessary.
• Maintain club cleanliness and organization.
• Close the shift and prepare bank deposits for the next day.

Skills

Customer service

Computer proficiency

Positive attitude

Punctuality

Communication skills

Active listening

Diplomacy

Education requirement

Age 18+

Education

High School diploma or GED

Job description

Job Summary

The

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member's accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Close shift for that business day.
• Create a bank deposit for next day.

Overnight Closer (Member Services Representative)

will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. The Overnight Closer will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. You will also be responsible for closing that day’s shift for that business day as well as creating an accurate bank deposit.

Essential Duties And Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member's accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Close shift for that business day.
• Create a bank deposit for next day.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Ability to work 3rd shift (overnights).
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.